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Renewals Representative

Company: Backblaze
Location: San Mateo
Posted on: May 19, 2019

Job Description:

Role Overview As a Backblaze Renewals Specialist, you are in charge of maintaining a connection with the lifeblood of Backblaze: our customers. You will be responsible for selling, supporting and managing subscription renewals for existing customers. You will work closely with sales, support and marketing teams to share customer feedback and spot real-time trends. Ideal Candidate You have relevant experience in subscription renewals and account management in the online backup and cloud storage industry. You are an expert in CRM and Sales Automation systems. You are an empathetic and active listener with excellent written and oral communication skills. You are comfortable following a process while being detail-oriented and highly organized. Lastly you are motivated by our higher mission: helping businesses grow without fear of losing important data. What We Need From You

  • Achieve (and occasionally exceed) monthly renewal targets
  • Create, contact and track progress on renewals via Salesforce opportunities
  • Understand and utilize customer product usage reports
  • Learn how businesses successfully utilize Backblaze to explain our value proposition
  • Uncover up-selling and generate cross-sell leads during business reviews
  • Update and maintain accurate Salesforce account and contact records
  • Assist with non-technical issues such as billing and invoicing questions
  • Help existing customers with compliance and security questions
  • Escalate accounts at-risk of churning to Sales Management Some Desirable Qualities You Can Bring With You
    • BA/BS or equivalent educational background
    • Excellent communication/active listening/customer empathy skills
    • 1 or more years experience in renewals, account management or customer services preferable in the software industry
    • Familiarity with Salesforce (CRM), Outreach (Sales Automation) and Google App Suite (Gmail, Slides, Docs)
    • Ability to be helpful and knowledgeable, confident and resilient, and maintain integrity and credibility in the face of challenges and unexpected ambiguity

Keywords: Backblaze, San Francisco , Renewals Representative, Other , San Mateo, California

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