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15500 Sr User Researcher

Company: Maxonic, Inc.
Location: San Francisco
Posted on: May 20, 2019

Job Description:

15500 ndash Sr User Researcher Our client is one of the oldest and largest banks in the world, with a reputation for being innovative, professionally run and technology driven. They currently have a requirement for a Sr User Researcher. The position is in San Francisco, CA.) Job Description Client has been around since 1852, but wersquore not old-fashioned. In fact, Client has always been on the forefront of digital innovation. We were one of the first banks to go online, and wersquove never stopped innovating. We are looking for a Senior User Researcher to join our team. The Client Virtual Channels Customer Insights team uses a broad range of qualitative research techniques to infuse our products and services with our customersrsquo perspective. We are creative and flexible, and committed to including customers in our entire product development process via concept evaluation, usability testing, workshops, and informal and formal feedback sessions. Responsibilities You share our passion for customer experience and problem-solving. You play well with others, but you arenrsquot afraid to stand up for what you think is right. Yoursquore diplomatic and flexible, and yoursquove got what it takes to influence others. You see the big picture, but you also find satisfaction in making every detail right. Yoursquore committed to understanding customer needs and advocating for the best experience. You are naturally curious. You listen more than you talk and draw connections across projects and products. You have a proven track record of leveraging creative research methods to answer difficult questions and generate actionable insights. As a Senior Researcher you also Understand the user-centered design process, including personas, task analysis, task flows, interaction design, and content strategy. Understand whatrsquos technically possible, and how business rules work with customer experience. Are a self-starter, organized and able to work on several projects at once, as well as, efficiently and gracefully managing competing priorities. Are comfortable with degrees of ambiguity as our team is evolving to help our partners work smarter and faster in our new agile environment. What yoursquoll be responsible for Collaborating with various partners including Product Managers, Customer Experience Designers, Content Strategists, and Producers to understand business goals and identify and prioritize customer needs infuse existing primary and secondary knowledge generate new customer insights on customer experiences primarily focusing on digital experiences for online and mobile banking tools and features, financial education, product information, tools, and applications Leadingmanaging research studies in collaboration with our trusted research vendors, as well as, directly managing and facilitating qualitative research Communicating research findings to all levels of the organization and advocating for exceptional customer experiences. Ensuring that insights are connected to all related efforts. Qualified candidates must have 5 years of product management experience, product development experience, or a combination of both 5 years focused experience in usability testing of digital (web and mobile) interfaces Experience with a variety of research methods, including 1-on-1 interviews, group facilitation, card sorts, RITE, unmoderated remoteonline, and field studies Experience with the user-centered design process including creating andor using a variety of artifacts such as personas, scenarios, task flows, wireframes, etc. Experience conducting research with a wide variety of end users Strong presentation skills Ability to work and influence successfully within a matrixed environment and build effective business partnerships with all levels of team members Excellent verbal, written, and interpersonal communication skills Outstanding problem solving and decision-making skills Financial services experience Knowledge and understanding of Agile Vendor management experience Advanced education or training in the areas of HCI, Human Factors, Information Science or professional certification including Certified Usability Analyst Experience with standard research tools including use of MoraeCamtasia software, audiovideo set up, remote testing and observation tools (e.g., WebEx, Go To Meeting, Zoom), etc. Preferred BA, BS, or MA in communications, human factors, information sciences or graphicvisual arts Proven experience managing vendor delivery including contract negotiation, scoping, writing creative briefs, and problem resolution Certifications in Agile, UX or other design methodologies Scrum master experience Banking or financial services background or working in a highly regulated industry Design software experience with Invision, Sketch, Photoshop. Position logistics Candidates must be currently authorized to work in the US Contract position 2 Years Contract Locations San Francisco. Preferred W2 candidate About Maxonic Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 5,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients. Interested in Applying? Send us your resume Please apply below with your most current resume and anything else yoursquod like us to know about you ndash commute preferences, desired work environments, etc. We promise to get back to you within 24 hours. Feel free to email Shreya Muktamath(Shreya.mmaxonic.com) or call 408- 400- 2300.

Keywords: Maxonic, Inc., San Francisco , 15500 Sr User Researcher, Other , San Francisco, California

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