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Service Specialist

Company: Syserco
Location: Fremont
Posted on: May 20, 2019

Job Description:

Service Specialist Syserco Office: Fremont CA (Headquarters) Great opportunity to join one of the Bay Area's "Best Places to Work" as a Service Specialist. In this role, you will be responsible for: Performing preventive and corrective maintenance, troubleshooting and repairing of computerized building automation systems. Providing analysis of building control and HVAC system performance. Performing DDC controls troubleshooting and optimization of systems and ensuring documentation is accurate, complete and timely. Performing software only and software/hardware upgrades to building automation systems. Responsibilities --- Preventative maintenance tasking (database back-ups, control system analysis, network analysis and optimization, central equipment controls performance testing, customer training)

  • Execute service quoted projects
  • Troubleshoot DDC control and mechanical systems
  • Consistent and clear communication with internal and external customers
  • Perform after-hours service calls as scheduled
  • Ensure timely and effective execution of service work
  • Ensure completeness of work performed
  • Resolve customer complaints/concerns in a timely, effective and professional manner
  • Be part of the after-hour on-call team as required
  • Adhere to Syserco's Policies and Procedures, HR, Safety Plan and others Requirements
  • AA Degree in Applied Technology or Equivalence in combination between work experience and education
  • HVAC and/or mechanical systems knowledge as well as experience with electronics and basic electrical circuits and DDC system programming
  • Mechanical and electrical systems troubleshooting experience
  • Strong troubleshooting skills
  • Computer hardware and software skills
  • Knowledge of HVAC DDC controls theory and applications
  • Ability to work independently with minimum supervision
  • Excellent verbal and written communication skills --- Operation of standard office equipment including utilizing pertinent software applications and use of computer equipment for extended periods of time --- Moderate to heavy physical activity performing essential job site work. May be required to sit, stand, bend, climb and lift, push or carry items less than 50 lbs. around the office and job sites
  • Valid CA drivers' license with ability to drive and operate a vehicle is required

Keywords: Syserco, San Francisco , Service Specialist, Other , Fremont, California

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