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Operational Specialist

Company: Corus360
Location: San Francisco
Posted on: May 20, 2019

Job Description:

Developer customer service account management (blocking tackling) Monitor and respond to operational and billing inbounds that surface on the developer forums and support ticket platform. Developer application status clarification Refunds, chargebacks and billing questions Clarification of developer user roles and team functionality Assisting users with team invitation issues Active Management of common issues in the developer application process Process definitionautomation Identify, consolidate, and quantify pain points related to the current processes and resources within the developer application workflow, the developer portal platform, and the billing system Work with DES stakeholders to review and validate operational developer needs that will require a scalable solution longer-term Support definition of and implement new or updated processes and resources to remove friction from the developer experience for current premium products and for future scaling purposes related to the following Billing Refunds Policy Developer portal team functionality Translation Position may require for the contractor to travel to Boulder 25 of the time.

Keywords: Corus360, San Francisco , Operational Specialist, Other , San Francisco, California

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