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Adult Services Program Associate

Company: Kara
Location: Palo Alto
Posted on: September 16, 2018

Job Description:

The Adult Services Associate will work under the supervision of the Adult Services Director to ensure efficient and effective operational and administrative support for all client services, including on-going peer grief groups, one-on-one peer grief support, workshops and volunteer coordination and engagement. Duties will include, but are not limited to, the following: Essential Job Duties/ResponsibilitiesProvide direct support in maintaining the Adult Services records management system including client and volunteer information entry, new client correspondence, group management and attendance, wait-list monitoring, follow up surveys, evaluations, and service statistics. Provide support to volunteers through guidance and assistance with standard operational procedures such as room reservations and reporting processes. Provide operational support for ongoing small and large group volunteer meetings and annual volunteer training. Provide operational support for client and volunteer workshops, special projects including communications and marketing, enrollment, attendee management, and day-of operations. Provide client service support by assisting with client communications as needed; client service intakes may be assigned Assist with agency-wide client service operations in collaboration with other Kara staff as needed Other administrative support duties as assigned Essential Competencies (Values, Skills and Abilities)Commitment to Kara's mission, vision and guiding value of compassion Flexible, resourceful and innovative; strong initiative and follow-through skills Excellent interpersonal skills; a team player and a team builder Quick to learn, and devise or apply ideas; and willingness to ask for help Strong verbal and written communication skills Keen understanding of operational processes and procedures within an organization Ability to work successfully under pressure and to handle competing priorities with minimal supervision Capacity to plan, coordinate, and prioritize tasks/projects while keeping appropriate personnel apprised Excellent organizational, time management, planning and problem solving skills High proficiency with Microsoft Office Suite (Word, Excel, Powerpoint), Database applications, and Google Docs Suite -- Positive attitude and sense of humor Ability to embrace and maintain confidentiality High standard of professionalism and integrity Ability to work up to three evenings per month and weekends periodically Education and ExperienceAssociates Degree or equivalent Operational and administrative support experience Languages: English (Bi-lingual a plus, Spanish or Other) Experience as a Kara volunteer or similar program requiring understanding of grief support structures a plus Non-profit / Social Services / Health Care experience a plus Please Submit Cover Letter & ResumeCompensation & Benefits 20 hours per week $20 - $22 per hour Group health benefits option (medical, vision, dental) plan (employer pays 50% of premium) 403b and FSA options (employee paid) Please Submit Cover Letter & Resume View our 2017 Annual Impact Report As a nonprofit organization serving the San Francisco Bay Area since 1976, Kara provides comprehensive grief support, crisis intervention and education to individuals and communities facing the difficult realities of grief and loss. Guided by compassion and empathy, every day we offer caring support to children and adults and provide a space where those in grief find deep relief in the company of others. Through a time-tested and highly effective peer support model (adopted from the Shanti Model of peer support originated by Dr. Charles Garfield), over 150 volunteers compassionately serve children and adults on their journey through grief so they can move toward renewed hope and meaning. Our services are designed to be accessible, and we are funded primarily by charitable donations and the heartfelt generosity of the community we serve.

Keywords: Kara, San Francisco , Adult Services Program Associate, Other , Palo Alto, California

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