Universal Banker, Pleasanton, CA
Posted on: September 16, 2018
Discover your opportunity with Union Bank and become a part of one of the worlds leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., were 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team thats working to fulfill its vision to be the worlds most trusted financial group.Job Summary:Reporting to the Branch Manager, responsible for selling products and services for all consumer and small business customers. Responsible for day-to-day Branch operations, including but not limited to customer facing transactions and maintenance, cash handling and identifying sales opportunities. Develop long-standing and mutually beneficial banking relationships through the process of profiling and the sale of consumer and business loans, deposit and investment products and other banking services to meet or exceed assigned Branch goals. The position requires great flexibility and nimbleness as the incumbent must be comfortable expertly executing all Branch functions and engaging in high degrees of interaction with customers.Major Responsibilities:60% - Sales and Service Build strong, lasting, financial relationships with customersBuild brand trust and placement as clients primary banking institution Proactively assess customers financial needs, utilizing Branch systems and tools to properly document informationUse expert-level product knowledge and a keen reading of customers needs assessments to sell customers products and services that best meet their needsBuild on a holistic understanding of customer needs to become their primary savings institutionMaintain a current and thorough understanding of all consumer and business related products and services Ensure loan applications are complete and submit to loan center for processing Ensure customers have complete and accurate understandings of product features, including service charges, interest rates, etc.Maintain proficiency in new account opening systems and procedures Work independently of supervision in the attainment of Branch assigned goals and responsibilitiesMaintain established customer service level expectations in accordance with the Banks overall goals and objectives Provide solutions for complex or difficult customer issuesPerform miscellaneous duties as assigned30% - OperationsPerform teller transactions and maintain cash drawer within prescribed cash limits and meet cash balancing requirementsExercise sound judgment when processing customer transactions and providing approvalsRefer or cross-sell opportunities to customers as deemed appropriate based on customer needFunction as a back-up in operations as warranted by levels of responsibilitySupport the Assistant Manager in operational activities as necessaryEnsure that the office is operating in a safe and effective manner10% - Risk Management and Compliance Responsible for following and adhering to all bank operational and security policies and procedures, including compliance and privacy policies and procedures to maintain customer confidentiality Ensure customer information meets bank and regulatory documentationAdhere to the SAFE Act requirementsQualifications:Bachelors Degree preferred, but not requiredSeries 6 and 63 Licenses preferred, but not requiredTypically requires 2+ years of experience in operations and salesRequires a thorough knowledge of all Bank products and services, as well as effective communication and sales abilitiesA background in operations and/or financial services (to include consumer lending) is preferredProven sales track record and sound operational and risk management knowledge requiredUnder minimal supervision, must be able to solve complex customer transactions and/or service issues, while providing outstanding customer serviceThis position may be subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, its the banks policy to only inquire into a candidates criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Keywords: UnionBank, San Francisco , Universal Banker, Pleasanton, CA, Other , Pleasanton, California
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