SanFranRecruiter
the smart solution for San Francisco jobs

Customer Operations Associate

Company: HonorVet Technologies
Location: San Bruno
Posted on: May 17, 2018

Job Description:

Job DescriptionSan Bruno CAphone/webex hire for outstation candidates. 6 months extendable. ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Issue Management (85%)• Own monitoring, reassigning, labeling, and managing resolution with cross functional partners for customer issues escalated through from our Frontline and Tier 2 agents via our Manager Escalation process• Escalate trends to the team in order to get ahead of mass impacting issues• Document background on customer issues by adding comments in our CRM system.• Assist with customer service adjustment inquiries from the Customer Advocacy team.• Support the Order Management and Transportation teams with 'one-off' customer issues

2. Customer Mail Merges (15%)• Research customer impacting issues.• Work with cross functional groups including Fulfillment, Customer Advocacy, Merchandising, Engineering, PR, Legal and Creative to understand and resolve issues.• Prepare mail merge files – requires extreme focus and attention to detail.• Ensure mail merge was sent correctly, and monitor customer replies.• Upload comments in mass to affected customer accounts• Issue eGiftCard compensation as situations require• Deliver written executive recap including the magnitude of issue (e.g. customer, order, and financial exposure) and root cause and resolutionREQUIRED QUALIFICATIONS:1) Knowledge, Skills, Abilities:Functional Competencies:• Strong focus on the customer experience• Fast learner• Detail oriented with good analytical and problem solving skills• Ability to prioritize and successfully drive multiple tasks appropriately• Proficient in MS Office and technical ability to quickly learn new applications

Interpersonal Competencies:• Ability to balance multiple priorities at once and manage time appropriately• Ability to collaborate with internal and external fulfillment partner stakeholders• High sense of ownership, urgency and attention to detail• Strong written and verbal communication skills to internal and cross-functional teams.

Leadership Competencies:• Foster and maintain client's three core values:• Respect for the Individual• Service to our Customer• Strive for Excellence

2) Preferred Educational Level:• Bachelors degree or equivalent with preference for customer service, supply chain, logistics, operations or other relevant specialization

3) Experience:• 1-2 years experience of relevant customer service, PR, supply chain, logistics, operations or other related field preferred• Experience in writing, documentation of processes/policies• Experience and knowledge of ecommerce, including customer service, operations preferred• Experience working in a customer service or customer focused environment required• Experience in working as strong contributor in a team-based environment

Keywords: HonorVet Technologies, San Francisco, Customer Operations Associate, Other, San Bruno, California

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Other Jobs


Seasonal Jobs - Drive For Lyft, $250 Bonus Available
Description: What is Employer br Employer matches drivers with passengers who request rides through the Employer smartphone app. Signing up to be a Employer driver is the perfect opportunity for you to set your (more...)
Company: Lyft
Location: San Mateo
Posted on: 05/25/2018

Chemist II (Quality Control)
Description: Job DescriptionWork in a team based environment to perform routine Bio-Plex QC assays on raw materials, in process and final products. ul li The Chemist II is expected to work in the lab 80 of their (more...)
Company: Bio-Rad Laboratories, Inc.
Location: Hercules
Posted on: 05/24/2018

Attendant-Spa Locker Room (Male)-The Ritz-Carlton, Half Moon Bay(1400216K)
Description: Attendant-Spa Locker Room Male br / br / We make stories like this possible every day. Whether we re helping a budding chef create a favorite meal, or an anxious dad find a camera full of memories, (more...)
Company:
Location: Half Moon Bay
Posted on: 05/24/2018


Collections/AR -
Description: If you are looking for a challenging career this job is for you. br This Collections/AR Position Features: br Position:Collection/ Accounts Receivable br Skills Required:Accuracy, Detail oriented, (more...)
Company:
Location: Sacramento
Posted on: 05/24/2018

Interviewing this week Independent Reps to Work from Home
Description: Rewarding career working from home helping individuals enroll in affordable healthcare and dental
Company: Ameriplan USA
Location: Elk Grove
Posted on: 05/24/2018

Regional Claims Representative (Central/Northern California)
Description: Job Description Skills and Abilities Seeking: Insurance industry experience adjusting large commercial property losses, coverage proficiency in the use of Xactimate and prior experience working on CAT (more...)
Company: CIBA Insurance Services
Location: Sacramento
Posted on: 05/24/2018

Healthy Cusine Cooks
Description: Healthy Cuisine Prep and Line Cook Jobs in Cupertino California 16- 18 Hour - br br Adecco Hospitality is currently recruiting for culinary prep and line cook jobs with a high profile client in (more...)
Company:
Location: Cupertino
Posted on: 05/24/2018

Medical Device Assembler-(cha) - Successful Candidate Will Not Only Have What The R
Description: This Medical Device Assembler- cha Position Features: br Successful Candidate Will Not Only Have What The R br Responsibilities May Include But Not Be Limited To br Qualifications:3-5
Company:
Location: Sunnyvale
Posted on: 05/24/2018

Intern - Data Analytics
Description: Job DescriptionMaterial flow in Manufacturing plants is critical and needs to be optimal to reduce cost and improve inventory accuracy. PSA rsquo s Production Supply Areas are the go between between (more...)
Company: Bio-Rad Laboratories, Inc.
Location: Hercules
Posted on: 05/24/2018

Research Associate - Molecular Biology
Description: Berkeley Lights is looking for an exceptional candidate for the position of Applications Scientist---Molecular Biology to contribute to the R D Life Sciences and Field Applications teams. The ideal candidate (more...)
Company: Berkeley Lights
Location: Emeryville
Posted on: 05/25/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest California jobs by following @recnetCA on Twitter!

San Francisco RSS job feeds