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Call Center Advisor

Company: Provident Credit Union
Location: Redwood City
Posted on: March 14, 2018

Job Description:

Provident Credit Union is calling you. And you can make a difference. As a Call Center Advisor with our top-rated Call Center team at our Redwood Shores Corporate Office (or a Personal Account Advisor as we know them) , you can grow and have an impact. As a Personal Account Advisor, your good ideas will be valued and your enthusiasm will make a difference as part of our 25 person Call Center team. We'll support you and train you to have all the answers. When our members have a question or concern, your good listening skills and desire to help will make all the difference. It will be your cheerful, professional and knowledgeable voice they hope to hear. As an indispensable part of Provident Credit Union, you'll help us to deliver on our reputation for helpful, courteous service all while you have fun and we help you sharpen your professional skills Requirements

  • 1+ year of financial services experience and/or Call Center experience preferred.
  • Excellent verbal and written communication skills.
  • Experience in troubleshooting basic smart phone and web browser issues.
  • High School Diploma required. Some college preferred. Job duties
    • Provide members with excellent account, loan, and card service by telephone, e-Mail, and chat.
    • Guide members toward and assist members with our on-line, mobile, and telephone banking services.
    • Find new solutions for our members by forwarding leads to our investment, insurance, mortgage, and consumer loan representatives.
    • Solve issues straightaway, as well as serve as a guide if a member's issue requires assistance from a back office department.
    • Adhere to Bank Secrecy Act & Office of Foreign Asset Control policies and procedures, as well as take part in annual BSA & OFAC training. Compensation and Benefits
      • Excellent compensation
      • Compensation based on education and experience
      • Fully paid health insurance premiums
      • Quality medical, dental and vision care coverage
      • 401(k) retirement plan with matching employer contributions
      • Strong commitment to investing in your career and educational advancement by offering up to 100% tuition reimbursement for approved courses.
      • Bi-Annual Profit-Sharing Incentive Plan
      • Employee Referral Bonuses
      • Generous paid time off and paid holidays
      • Flexible spending accounts
      • Short and long-term disability coverage
      • Life and AD&D insurance
      • Provident membership
      • Rate discount on home and auto loans
      • In-house training
      • And much more! Join us at Provident Credit Union as a Personal Account Advisor. Discover new challenges in a rewarding atmosphere that helps you grow professionally. What you'll bring to the position:
        • Great energy and a level head.
        • The desire and ability to learn new things.
        • Good computer skills - and it's a plus if you're familiar with Microsoft Word and Excel. Get to know our members and our culture while working in several settings. As branch positions open up, you'll have opportunity to apply for them. Provident is an Equal Opportunity Employer We are a winner of the Bay Area News Group Top Workplace in 2017. Check us out on Glassdoor

          Keywords: Provident Credit Union, San Francisco, Call Center Advisor, Other, Redwood City, California

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