Agent-Spa Desk - On Call- Ritz-Carlton, Half Moon Bay (14001HLI)
Location: Half Moon Bay
Posted on: September 30, 2024
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Job Description:
Agent-Spa Desk - On Call
We make stories like this possible every day. Whether we?re helping
a budding chef create a favorite meal, or an anxious dad find a
camera full of memories, we?re proud to welcome our guests to a
home away from home. Because at The Ritz-Carlton, we never forget
that we are creating guests for life.
The Ritz-Carlton Half Moon Bay, located at One Miramontes Point
Road, Half Moon Bay, CA, 94019 currently has the following
opportunity:
Agent-Spa Desk - On Call (14001HLI): Schedule services for
individuals and large groups using spa/salon reservations software
system. Call guests to confirm scheduled services. Answer questions
about available services. Update the reservations/cancellations
list throughout the day, inform providers of last minute changes,
and resolve scheduling issues as needed by working with
supervisor/manager. Check in guests for appointments, confirm first
and last name, and provide general spa orientation to guests upon
arrival. Promote and sell spa/salon services. Obtain assigned bank
and ensure accuracy of contracted monies, obtain change required
for expected business level, and keep bank secure at all times.
Process guest payments for spa/salon services and obtain payment
authorization as needed. Accept and log cash tips for employees.
Balance, scan, and drop receipts with Accounting. Notify
Engineering of maintenance and repair needs. Report accidents,
injuries, and unsafe work conditions to manager.Follow all company
policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.
We are also in search of fine talent at The Ritz-Carlton, San
Francisco and Ritz-Carlton Lake Tahoe properties
We invite you to learn more about this position and apply at:
https://marriott.taleo.net/careersection/7/jobdetail.ftl?job=14001HLI
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
www.facebook.com/marriottjobsandcareers
http://www.linkedin.com/company/ritz-carlton
Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of
Hospitality.
The Ritz-Carlton is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture. The
Ritz-Carlton does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
local laws.
Keywords: , San Francisco , Agent-Spa Desk - On Call- Ritz-Carlton, Half Moon Bay (14001HLI), Other , Half Moon Bay, California
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