Temporary Group Reservations Coordinator - Ritz-Carlton (1400263P)
Location: Half Moon Bay
Posted on: September 30, 2024
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Job Description:
Temporary Group Reservations Coordinator
We make stories like this possible every day. Whether we?re helping
a budding chef create a favorite meal, or an anxious dad find a
camera full of memories, we?re proud to welcome our guests to a
home away from home. Because at The Ritz-Carlton, we never forget
that we are creating guests for life.
The Ritz-Carlton, Half Moon Bay, located at 1 Miramontes Point
Road, Half Moon Bay, CA, 94019 currently has the following
opportunity:
Temporary Group Reservations Coordinator (1400263P):
Process all reservation requests, changes, and cancellations
received by phone, fax, or mail. Identify guest reservation needs
and determine appropriate room type. Verify availability of room
type and rate. Explain guarantee, special rate, and cancellation
policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room
reservation types (e.g., complimentary rooms, employee discounts,
travel agent inspection rates, and wholesale reservations) by
inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest
concerns.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets;
protect the privacy and security of guests and coworkers. Welcome
and acknowledge all guests according to company standards;
anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of
other employees. Comply with quality assurance expectations and
standards. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by
Supervisors.
We are also in search of fine talent at The Ritz-Carlton, San
Francisco and Ritz-Carlton Lake Tahoe properties
We invite you to learn more about this position and apply at:
https://marriott.taleo.net/careersection/7/jobdetail.ftl?job=1400263P
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
www.facebook.com/marriottjobsandcareers
http://www.linkedin.com/company/ritz-carlton
Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of
Hospitality.
The Ritz-Carlton is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture. The
Ritz-Carlton does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
local laws.
Keywords: , San Francisco , Temporary Group Reservations Coordinator - Ritz-Carlton (1400263P), Other , Half Moon Bay, California
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