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Revenue Operations Associate

Company: Hinge Health, Inc.
Location: San Francisco
Posted on: July 9, 2024

Job Description:

Hinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O'Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company,City of Boston, US Foods, Toyota, and Verizon.Learn more atHinge Health Hybrid Model:We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days/week.ABOUT THE ROLEWe're looking for an ambitious individual to support our revenue cycle function. This person will be instrumental in: ensuring that we are billing accurately and reimbursed in a timely fashion from clients, payers and health plans. This person will report on the financial health of our business by investigating data trends and manipulating data as needed. They will work cross-functionally to implement policies and procedures that not only improve reimbursement but also improve the user experience, and assist our revenue cycle team are looking for someone with at least 1 year of professional experience, preferably in the consulting, startup, or healthcare fields, who is interested in understanding the mechanics of healthcare reimbursement and financial reporting. We are looking for an individual who is willing to roll up their sleeves and own the day-to-day revenue cycle management responsibilities, enjoys working cross-functionally, and who is also comfortable reporting on the financial stability of our business to our leadership team. We are looking for someone who can wear multiple hats, is a self-starter, and is passionate about improving the financial health of the HH revenue cycle and business as a whole.WHAT YOU'LL ACCOMPLISH

  • Support the growth of general claim and invoice billing practices from pre-submission to post-submission, including ensuring all claims and invoice clients are charged accurately
  • Ensure new clients are set-up for claim submission and HH is able to receive remittances electronically
  • Communicate cross-functionally with the Customer Success and Sales teams to ensure we are able to bill our new clients and obtain remittances
  • Support the entire life-cycle of billing for a new client from: from taking part in external calls with carriers, to monitoring initial claim processing, to eventually turning a new client onto daily automated claims, and reporting on the reimbursement of that specific new account
  • Follow-up with payers on claims outstanding over 30 days and ensure they are paid accurately and timely
  • Submit invoices to our clients 1x per month
  • Assist in collecting patient payments and follow-up as needed
  • Assist and support the entire Revenue Cycle function in regards to setting up new payment structures as we expand our program offerings
  • Lead and prepare for both internal and external meetings, specifically in regards to representing the HH revenue cycle team
  • Update and refresh reporting for revenue cycle KPIs, including but not limited to: claim denials, claim write-offs, time to cash, etc.
  • Internally report on key revenue cycle metrics such as claim denials or underpayments, but also identify ways to improve and avoid these moving forward
  • Willingness to investigate financial and billing data to extrapolate insights upon request
  • Ability to clearly and concisely document respective projects
  • Troubleshoot and correct any ad-hoc claim rejections, verify user eligibility, and re-submit claims accordinglyBASIC QUALIFICATIONS
    • 1 + year of professional experience, preferably in the startup, consulting, and/or healthcare fields
    • 1+ year of experience with Excel PREFERED QUALIFICATIONS
      • 1+ year of experience working in a healthcare startup
      • 1+ year of experience in revenue cycle management
      • 1+ year of experience with project management
      • 1+ year of experience in finance and accounting WHAT YOU'LL LOVE ABOUT US
        • Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live.
        • Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
        • Modern life stipends: Manage your own learning and development$72,000 - $108,000 a yearConsider the range above plus equity, variable incentive, and benefits. Please note that the basesalary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.About Hinge Health:LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector - including Salesforce, Verizon, and the State of New Jersey - to give more than 23 million people access to the care they need. We're positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.Diversity and Inclusion:We're committed to building diverse teams that reflect the communities we serve. Visit to learn more about what moves us.Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.By providing your information through this page or applying for a job at Hinge Health, you acknowledge that Hinge Health will collect, use, and process your information as part of our job application process. For more information on how Hinge Health processes your personal information, click here to view our Disclaimer:There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the U.S. FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to security@hingehealth.com*Please do not send resumes via email*
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Keywords: Hinge Health, Inc., San Francisco , Revenue Operations Associate, Other , San Francisco, California

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