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AVP, Customer Success - San Francisco, USA

Company: Drivingcustomersuccess
Location: San Francisco
Posted on: July 6, 2024

Job Description:

AVP, Customer Success - San Francisco, USAAs the AVP of Customer Success, you will be responsible for leading a team of people managers, who manage field resources across one or more industry verticals.You will be one of the most senior GTM leaders within the AMER region, working closely with other senior leaders from customer success, sales, professional services, partner alliances, product, support, legal, and operations.Your primary objective will be to shape and execute a highly effective and scalable strategy that drives business-critical outcomes related to customer acquisition, implementation, adoption, and expansion.You will be responsible for leading and coaching your team to achieve quarterly business goals and driving key performance metrics including best-in-class GRR retention rates, strong and consistent contribution of qualified leads for new business (CSQL), and NNACV expansion to grow the existing customer base. You will also be responsible for providing weekly and monthly business forecasts related to these key metrics, with an emphasis on rigorous inspection to drive forecast accuracy.As a senior leader in the organization, you will also serve as an executive sponsor to support the most strategic customer relationships, operating at an SVP and above level to drive customer alignment, influence decisions, and secure commitments that strengthen Anaplan's partnerships with our customers.In addition, you will be responsible for ensuring the execution of key business excellence programs that are designed to ensure successful Anaplan implementations, help customers achieve measurable business value from their investment, and identify and mitigate customer risks that emerge due to evolving business conditions.Your ultimate objective is to develop and manage a team that enables Anaplan customers to become self-sufficient so that they can sustainably and cost-effectively maintain and expand their use of the Anaplan platform.You will report to the AMER head of Customer Success and regularly interact with members of the executive team, including the CCO, CRO, CFO, and CEO.

Keywords: Drivingcustomersuccess, San Francisco , AVP, Customer Success - San Francisco, USA, Other , San Francisco, California

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