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UX Research Lead (hybrid position)

Company: Spiden
Location: San Francisco
Posted on: February 9, 2024

Job Description:

About SpidenBecome part of the team that builds the next generation of health wearables - pushing the boundaries of what's possible with real-time, non-invasive monitoring on a wearable consumer device with premium design and high desirability. Our technology includes hardware, mobile and web applications, and proprietary machine learning and artificial intelligence, to deliver breakthrough personalized health, behavior change and predictive medicine features with a superior user experience and premium feel.Spiden a Swiss MedTech venture with the vision to use state-of-the-art non-invasive detection techniques to continuously monitor and learn from a wide range of vital indicators, to better manage chronic diseases, to customize critical treatments and, to improve personal health. We are passionate about quality, usability, and simplicity and are proud of our dedication towards creating products that empower our users to take control of their health. We build delightful, life-changing, accessible and inclusive products that display data and insights across multiple platforms, and you will be joining the Spiden team at a very exciting time of growth as we start building the first non-invasive consumer wearable, with a team coming from top tech and health companies (Apple, Google, Abbott, Baxter, Roche, etc.) and world-leading experts in the field (ETH, EPFL, Columbia, Princeton, Harvard, etc.).Your profile

  • 5+ years of experience in conducting end-to-end research including creating a research plan, overseeing recruiting, moderation, analysis, report writing and final presentation of results.
  • Expertise with a broad set of user-centered research methods, including but not limited to one-on-one interviews, contextual inquiry and ethnographic field studies, surveys, A/B testing, focus groups, usability testing, concept testing, diary studies, etc.
  • Confidence and experience with mixed method research, metrics, and synthesizing and correlating quantitative and syndicated data with qualitative user research.
  • Strong project management, excellent organizational and multi-tasking skills. Comfortable managing multiple research projects and planning research up to 6-12 months ahead.
  • Ability to analyze complex data, distill it into meaningful insights and tell a compelling story that that inspires others into action.
  • Knowledge of virtual user research platforms (e.g. UserZoom, dScout, Usertesting)
  • Experience in a start-up or fast-paced growth environment is highly desirable.
  • Strong problem-solving abilities and a forward-thinking mindset.
  • Excellent communication and collaboration skills.We offer
    • A front-row seat to cutting-edge health technology. You'll be joining a team that is challenging the status quo in machine learning, personalized health, and predictive medicine and play a significant role in shaping their first product.
    • Diversity & equal opportunity. With 18 nationalities in the company, we strive to build a highly diverse and exciting environment. We take special care of gender diversity - currently balanced at 50/50 among the permanent employees. Spiden is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
    • Mentorship & career growth opportunities. Our team is highly dedicated to supporting new members. We have a broad mix of exciting backgrounds, experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We want you to grow with Spiden.
    • Work/life balance. Working at a growing MedTech start-up is demanding and our goals are ambitious, which is why our team puts a strong emphasis on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. Therefore, we offer flexibility in working hours and encourage you to find your own balance between your work and personal life.
    • Competitive benefit package. Despite being a smaller organization, we place great importance on your contributions and offer competitive salaries and equity. Committed to global health, we also provide comprehensive healthcare, including vision and dental benefits.Your missionAs UX Research Lead will be pivotal in translating user insights into product strategy and in building the user research capabilities of the company. It is a dream role for someone who wants to push the boundaries of health wearables, leveraging a novel non-invasive, continuous health monitoring technology combining traditional health wearable markers with new metabolic markers such as glucose. The role will be responsible for the primary user research of core product features and for translating user insights into requirements, working closely with in-house ID, HI and Product Management. It resides in the Product department and reports to the CPO.You'll be responsible for:
    • User Research Strategy Definition: Define the user research strategy for Spiden's first consumer wearable, app, and web applications. Identify knowledge gaps and devise a plan to gather insights for informed product decisions.
    • Mixed Methods Research Execution: Plan and conduct high-quality mixed methods research, covering generative to evaluative aspects, utilizing both qualitative and quantitative methods. Lead all research aspects, from defining objectives to analyzing data and creating summative reports.
    • Collaboration and Stakeholder Engagement: Collaborate with stakeholders across the organization. Inform product and design strategy based on research insights. Contribute to enhancing the user experience through collaborative efforts.
    • User Advocacy and Insight-Driven Decision Making: Evangelize user research throughout the organization and act as a top advocate for the user in partnership with all teams. Champion the use of insights to drive decision making at all levels.
    • Research Process: Establish the user research process and lead ongoing improvements. Set standards and best practices for research methods' approach and rigor.
    • Team Building and Management:Build and lead the user research team. Mentor junior to mid-level researchers as the team expands.
    • Vendor Management: Manage third-party vendors as needed for recruitment and the end-to-end research processes.Our recruitment process
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Keywords: Spiden, San Francisco , UX Research Lead (hybrid position), Other , San Francisco, California

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