Wellness Program Coordinator
Company: Project Open Hand
Location: San Francisco
Posted on: November 20, 2023
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Job Description:
If you are unable to complete this application due to a
disability, contact this employer to ask for an accommodation or an
alternative application process. Wellness Program Coordinator Full
Time San Francisco, CA, US 2 days ago Requisition ID: 1396 Salary
Range: $55,000.00 To 60,000.00 Annually TITLE: Wellness Program
CoordinatorDEPARTMENT: Wellness ProgramREPORTS TO: Manager,
Wellness ProgramLOCATION: 730 Polk Street, San FranciscoBENEFITS:
YesSTATUS:Full-Time, NonExemptCLASSIFICATION:
ProfessionalsSUPERVISES: N/APAY RATE: $55k-60k annually -POSITION
SUMMARY:The Wellness Program (WP) Coordinator's primary
responsibilities include a blend of administrative and direct
service duties to support the Wellness Program and Project Open
Hand's mission. The WP Coordinator will supervise the day to day
duties of the Wellness Program staff, process eligibility for
services, manage program contracts, offer case management, and
support the Manager, Wellness Program (MWP) as needed to ensure
contractual and organizational goals are being met.QUALIFICATIONS
REQUIRED:---Three years' experience providing direct services in
Social Service environment, specifically to clients with multiple
diagnoses (i.e. substance abuse, mental illness, critical
illness)---Proficient in MS Office, using databases, and internet
research---Flexible schedule with the ability to work in POH's
Oakland office as neededQUALIFICATIONS DESIRED:---Bachelor's Degree
in Human Service field---Experience working in a nonprofit client
services-based setting---Bilingual in Spanish, Cantonese, Mandarin,
Russian, Tagalog, or VietnameseESSENTIAL FUNCTIONS AND
RESPONSIBILITIES:---Responsible for day-to-day oversight of the
Wellness Program, including daily supervision of staff and
volunteers and program operations---Oversee training and daily
supervision of Wellness Program staff and volunteers---Assist the
MWP with interviewing and screening of new staff---Assist the MWP
in employee evaluation process---Help to monitor and resolve client
and staff incidents, includes: reporting necessary information to
the MWP, gathering information, facilitating staff discussion
regarding intervention, ensuring adequate documentation, writing
correspondence, and notifying staff of intervention and
resolution---Coordinate, facilitate, and participate in weekly case
management staff meetings---Help establish and maintain policies
and procedures for the Wellness Program department, including
tracking decisions affecting procedure changes and writing/updating
policy and procedure manual---Provide oversight to assigned
contracts, including but not limited to: maintaining knowledge on
contract goals, staying updated on contract changes, tracking
progress toward meeting contract deliverables, helping troubleshoot
barriers in meeting contract goals, providing MWP with data for
invoices, monitoring visits, and delegating tasks to staff and
volunteers as appropriate---Utilize a client centered, harm
reduction model to provide case management to clients that includes
but is not limited to: maintaining client caseload as assigned,
conducting intake interviews for new and returning clients,
assessing and verifying program eligibility, enrollment and
assessment of client needs, tracking client adherence, supporting
with adherence to POH services, facilitating and follow up on
referrals---Ensure proper staffing coverage for assigned contract
and department needs---Assist MWP in representing the Wellness
Program department externally and internally at community or
partner meetings---Develop and maintain relationships with
referring partners---Able and available to make decisions and
answer questions in the absence of the MWP---Caseworker duties as
needed---Other duties as assignedJOB COMPETENCIES/ SUCCESS
FACTORS:---A Team player: Demonstrates cooperative spirit, respects
professional boundaries and is successful at sharing
responsibilities with others---Self-Led: Knows and completes
responsibilities in assigned timelines, asks for clarifications
when needed---Sensitive to the circumstances and needs of the
critically ill and seniors, as well as people with mental health
and substance abuse issues---Customer oriented: Works well with all
customers (internal staff and external contacts), promotes a
positive image of the agency and works diligently to resolve
customer issues---Poised: able to maintain a calm, positive and
constructive attitude during interactions with diverse populations,
sometimes in challenging situations---Ethical: Honest, accountable,
maintains confidentiality---Decisive: Thoughtful when considering
options, seeks input from others, makes difficult decisions when
necessary---Knowledgeable: Understands facets of job, keeps job
knowledge current---Well Organized: Information organized and
accessible, maintains efficient work space, manages time well---A
Strong Communicator: excellent verbal and written communication
skills---Tech. Savvy: Skilled with computers, proficient with
function appropriate technology, learns quickly, uses technology to
enhance job performance with the interest and ability to learn new
technology---Team Supervisor: Effectively leads and motivates teams
through assigned tasks or projects. Holds team members accountable
for their work. Recognizes themselves as agency representatives to
other staff and volunteers---Agile: Able to move effectively
between big-picture thinking and hands-on logistics---Takes
Initiative: Takes action, seeks new opportunities, strives to see
projects to completion---Problem Solver: Strong analytical skills
and able to creatively address and solve problemsPHYSICAL DEMANDS
AND WORK ENVIRONMENT: The physical demands and work environment
characteristics described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions Physical demands: While performing duties of job,
incumbent is occasionally required to move freely about the
building; sit for long periods of time; use hands to finger,
handle, or feel objects, tools, or controls; reach with hands and
arms; talk and hear. Employee must occasionally lift and/or move up
to 25 pounds. Specific vision abilities required by the job include
close vision, distance vision, color vision, peripheral vision,
depth perception, and the ability to adjust focus Work environment:
The noise level in the work environment varies from moderate to
loud. The work environment will be ever changing with new clients,
volunteers and staff members all sharing space and working together
in theadministrative offices and POH Grocery Center
Approval/revision date: 10/11/23 I have read and understand the
contents of this job description
Signature:_________________________________________________________
Date:_______________
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Keywords: Project Open Hand, San Francisco , Wellness Program Coordinator, Other , San Francisco, California
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