Access Specialist
Company: Tia
Location: San Francisco
Posted on: September 21, 2023
|
|
|
Job Description:
Role Title: Access Specialist
Location: New York, San Francisco, LA, or Phoenix This position is
primarily remote - and requires in-clinic presence quarterly for
team meetings and training.
Comp: $20-21.50/hr
Role Summary:
We seek motivated, compassionate individuals to join our Operations
team as Access Specialists. The dedication of the Access
Specialists team is to drive an excellent patient experience
through thoughtful patient interactions that drive consistent,
effective, and efficient scheduling support, creating a
patient-centric environment that benefits both patients and the
organization. You will be pivotal in ensuring our Tia members
receive exceptional customer service and support. By optimizing the
patient experience, the team contributes to improved healthcare
outcomes, increased utilization, and a positive reputation for the
organization. Your primary focus will be managing provider
schedules, ensuring accuracy, and promptly and efficiently
addressing patient access needs.
Our Vision:
The Access Specialists team will transform the patient experience
by ensuring consistent, effective, and efficient scheduling
support. Minimizing scheduling errors will enhance provider
experience and increase utilization, benefiting our patients and
the organization.
Key Responsibilities:
Process Management:
Qualifications & Requirements:
About Us:
Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the
modern medical home for women. We are trailblazing a new paradigm
for women's healthcare that treats women as whole people vs. parts
or life stages. Blending in-person and virtual care services, Tia's
"Whole Woman, Whole Life" care model fuses gynecology, primary
care, mental health and evidence-based wellness services to treat
women comprehensively. By making women's health higher quality and
lower cost, Tia makes women healthier, providers happier, and the
business of care delivery stronger - setting a new standard of care
for women everywhere.
Tia has raised more than $132 Million in venture capital funding to
date, including a recent $100 Million Series B investment, one of
the largest early-stage rounds ever for a healthcare company
focused on women. Tia has ambitious plans to scale its
"whole-woman, whole-life" model to more than 100,000 women by 2023.
We'll do this by growing virtual and in-person operations in
existing and new markets while expanding its service lines to care
for women throughout their entire lives -- from puberty to
menopause. Since launching in 2017, Tia has grown to serve
thousands of women aged 18-80 with blended in-person and virtual
care in New York City, Los Angeles, Phoenix and soon San
Francisco.
We're building a world class team to reimagine women's healthcare.
We're an interdisciplinary team of clinicians, researchers,
designers, technologists and operators who have seen firsthand how
broken the healthcare system is for women. We're united by a
powerful mission to enable every woman to achieve optimal health,
as defined by herself, as well as a shared set of values and
principles that define our business, products, and culture.
Tia is building a culture of excellence - in people, process and
product. This is our northstar value;
What is excellence, exactly?
Excellence about constantly elevating yourself, it is the process
of constantly striving to perform to the best of your abilities,
and identifying your top potential through constant learning,
experimentation and evolution. Excellence is not about achieving
perfection, as that insinuates a pinnacle. Instead, in our terms,
excellence is about the pursuit of constant improvement. We're
looking for people who want to go on that hard journey of
constantly setting new personal records, and organizational
records.
We practice excellence at Tia by demonstrating the following types
of behaviors: We chose (and actively choose) excellence as Tia's
highest order value because it crystalizes into one word several
behaviors that we hold dear, specifically:
Furthermore, excellence reflects the "bigness" and the "boldness"
of Tia's mission and vision - a world in which every woman can
achieve optimal health, as defined by herself.
Said another way, Tia's mission is NOT to make healthcare
incrementally better for women. Instead, we've intentionally set
out to create a fundamentally new paradigm for modern women's
healthcare that's truly excellent. We believe that creating a
company that operates in a culture of excellence will manifest in
our product. Reaching this goal is not an overnight pursuit or a
"one and done." We have not and will not "get it right" with the
first swing. Rather, this higher order goal is a moving target- one
we have not and will not ever fully "achieve." By design, we will
never be "done" with this work, but instead, we will be
continuously in pursuit of our mission. It is this continuous
pursuit - the journey, not the finish line - that truly embodies
excellence.
This position may require attendance at company and team off-sites
and is subject the Company's vaccine requirement, as permitted by
law and subject to reasonable accommodation.
Tia is an equal opportunity employer. We are proud to foster a
workplace free from discrimination. We strongly believe that
diversity of experience, perspectives, and background will lead to
a better environment for our employees and a better product for our
users and patients. We strongly encourage people of color and
members of the LGBTQ+ community to apply.
If you are committed to collaborative problem solving, creating
high-quality and user-centric products, and want to make waves in
women's healthcare, join us!
#J-18808-Ljbffr
Keywords: Tia, San Francisco , Access Specialist, Other , San Francisco, California
|
Click
here to apply!
|
