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Frontline Partner - Excelsior Office - Bilingual Spanish

Company: Open Door Legal
Location: San Francisco
Posted on: September 18, 2023

Job Description:

Frontline Partner - Excelsior Office - Bilingual Spanish
About Us:
"It always seems impossible until it's done." - Nelson Mandela
At Open Door Legal (ODL), we're pioneering the country's first system of universal access to civil legal representation to dramatically reduce poverty and prove that the law really can belong to all of us. To achieve this ambitious goal, we've created an award-winning and best-in-class legal aid organization full of passionate, motivated, gritty, thoughtful, and team-oriented people.
We believe that injustice is the heart of poverty and we're looking for someone to join us in having a systemic impact on how we, as a society, ensure justice for all.
Overview of Position
The key goal for the Frontline is to ensure all guests get appropriate service in a timely manner. The Frontline Partner position is the first point of contact for all current and prospective clients thus, they are ultimately responsible for displaying our values of support and access. Overall, this position is intended for someone with a customer support, administrative, social work, or non-profit background who is looking to learn more about the law and make a difference in clients' lives with an innovative, results-oriented, and fast-growing organization.
This position will be based in our Excelsior office location (60 Ocean Ave). Excelsior is one of the city's most ethnically diverse neighborhoods as reflected in the local businesses and community centers in the area. In order to ensure we are properly serving the needs of our different communities, there is a small possibility that we will ask to move you to another one of our offices. We see access to the justice system as essential for alleviating poverty, preventing displacement, and ensuring justice in the community. Our Frontline Partner should be passionate about working with these communities and advocating for universal legal access.
Throughout all of this, you will embody our values (be passionate, gritty, dynamic, team-oriented, and caring) and have them guide your work and the way you relate within our team and with all who enter the office. You will report directly to our Managing Frontline Attorney.
Front Desk Administration/Guest Support Responsibilities:

  • Cover the front desk Monday through Friday, from 8:45 AM to 5:15 PM, at our Excelsior office location and ensure the needs of the physical office are met.
  • Assist guests with accessing our services, including scheduling their appointments and gathering documents in a trauma-informed, culturally humble manner.
  • Answer Open Door Legal's phone line in coordination with the rest of the Frontline team.
  • Manage the information flow coming into the office (phones, email, voicemail, text messages, faxes, physical mail, etc) to ensure everything is properly recorded, scanned, and that the right staff member receives the information in a timely manner.
    Assisting Spanish-Speaking Guests/Outreach Responsibilities:
    • Ensure Open Door Legal is accessible to Spanish-speaking guests, including scheduling intakes and gathering documents for this community.
    • Help ensure that everyone at ODL provides cultural-competent services to the Hispanic/Latine community.
    • Form and maintain referral relationships with other Community-Based Organizations that serve San Francisco's Hispanic/Latine community.
      • Daily work schedule of 8:45-5:15, plus an unpaid 30-minute meal break and two paid 15-minute rest breaks in our Excelsior office. Please note, there are no remote work options for this role.
      • Bilingual in Spanish
      • Exhibits cultural humility and genuinely enjoys working with members of the community, including those experiencing trauma and/or who have mental health conditions.
      • The ability to create a welcoming and enthusiastic atmosphere.
      • Willing to learn basic legal concepts.
      • Flexibility and ability to design new policies and systems for increased effectiveness and capacity in our new office space.
      • Highly functional computer and typing skills, including a WPM greater than 45 WPM.
      • Must have some experience working in an office environment.
      • Must be self-directed, able to work independently, and able to solve difficult problems.
      • Minimal to light physical effort is generally required in performing duties in an office environment. This position requires the ability to operate a computer keyboard and standard office equipment, sitting, standing, and lifting up to 10 pounds occasionally
      • Work from home when necessary.
      • Authorized to work in the U.S. without sponsorship.
        Bonus Points:
        • Lives currently or has lived in the Excelsior or OMI neighborhoods of San Francisco.
        • Completion of an associate's or bachelor's degree in social work or similar field.
        • Experience working with low-income and vulnerable populations.
        • Experience working with individuals with mental illness or substance use disorders.
        • Experience using Salesforce.
          This is a non-exempt position, starting at $28.85/hour (around $60,000 annually) with the potential for additional salary based on experience.
          Ideal starting date for this position: ASAP
          Priority Application date: July 21, 2023
          • 100% Covered Premium Plans for Medical/Dental/Vision
          • Commuter benefits
          • FSA and HSA
          • Generous paid time off per year
          • Paid Parental Leave
          • Mental Health Benefits
          • Retirement
          • Internal advancement opportunities. We believe everyone is always learning. We write individual learning plans for each staff member and provide many internal and external mentorships, coaching, and learning opportunities (conferences, workshops, etc.).
          • We are a fun and hard-working office with best-in-class technology solutions (including Salesforce) for anyone who's passionate about making a meaningful and measurable difference.
            Open Door Legal is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law including the San Francisco Fair Chance Ordinance.
            We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at whitney [at] opendoorlegal [dot] org.

Keywords: Open Door Legal, San Francisco , Frontline Partner - Excelsior Office - Bilingual Spanish, Other , San Francisco, California

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