Linen Attendant
Company: Hyatt Regency San Francisco Downtown SOMA
Location: San Francisco
Posted on: September 19, 2023
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Job Description:
Highgate Hotels
Highgate is a leading real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. www.highgate.com .
Location
Hyatt Regency San Francisco Downtown SOMA is an artful blend of
chic design and exemplary service. The hotel is conveniently
located in the South of Market district and is within walking
distance to premier Union Square shops and designer boutiques,
trendy SOMA dining and lounge hot spots, the Powell Street Cable
Car Terminal and Market Street Vintage Trolley Car line. Explore
the Artisan shops at the Ferry Building and experience local
favorite's in Chinatown, Fisherman's Wharf. Mission District and
North Beach. This modern, ultra-chic hotel has 681 guestrooms.
Overview
Deliver and organize clean linen such as sheets and towels to
assigned floors with carts and store it into the linen rooms
properly. Ensure each linen closet rooms are stocked according to
par level established.
Responsibilities
-Maintain complete knowledge of and comply with all departmental
policies/service procedures/ standards.
-Maintain complete knowledge of correct maintenance and use of
equipment. Use equipment only as intended.
-Anticipate guests' needs, respond promptly and acknowledge all
guests, however busy and whatever time of day.
-Maintain positive guest relations at all times.
-Resolve guest complaints, ensuring guest satisfaction.
-Monitor and maintain cleanliness, sanitation and organization of
assigned work areas.
-Receive and sort dirty linen and trash as required.
-Complete the Laundry Control Log for all linen sent and received
from subcontractor.
-Coordinate pick up of cleaned hotel linen from laundry service
company.
-Inspect condition, charges and amount of cleaned hotel linen
received from service company; resolve any discrepancies.
-Organize and stock all clean hotel linen in designated areas,
shelves.
-Remove substandard hotel linens from circulating inventory.
-Report all shortages, damages, maintenance requests, problems and
linen availability to manager.
-Maintain close liaison with laundry service company to ensure the
service provided meets the hotel's standards.
-Monitor and maintain the clean and orderly condition of the linen
room; ensure security of all hotel property.
-Monitor and maintain designated supply levels.
-Handle complaints by following the six step procedures, ensuring
guest satisfaction.
-Promote positive relations with guests and employees.
-Turn over any lost and found items from guest rooms to Supervisor
or designated person.
-Complete inventory of hotel linens as assigned.
-Assist Laundry in sorting and documenting dirty hotel
linens.
Keywords: Hyatt Regency San Francisco Downtown SOMA, San Francisco , Linen Attendant, Other , San Francisco, California
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