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Desktop Specialist

Company: The Judge Group
Location: San Francisco
Posted on: May 28, 2023

Job Description:

Job Description:
--- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
--- Provide support to client identified VIPs
--- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
--- Perform Install/Move/Add or Change (IMAC) activities.
--- Perform all assigned desk-side support activities
--- Display outstanding technical and professional services skills at all times
--- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
--- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
--- Understands and follows all documented service operations policies and procedures.
--- Other duties or certifications may be assigned to meet business needs

Education and Experience:

--- Typically requires technical school certification or equivalent of 2-4 years of relevant experience

Keywords: The Judge Group, San Francisco , Desktop Specialist, Other , San Francisco, California

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