Continuous Improvement Specialist
Company: squareup.com
Location: San Francisco
Posted on: May 28, 2023
Job Description:
It all started with an idea at Block in 2013. Initially built to
take the pain out of peer-to-peer payments, Cash App has gone from
a simple product with a single purpose to a dynamic ecosystem,
developing unique financial products, including Afterpay/Clearpay,
to provide a better way to send, spend, invest, borrow and save to
our 47 million monthly active customers. We want to redefine the
world's relationship with money to make it more relatable,
instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across
office and remote locations, with a culture geared toward
innovation, collaboration and impact. We've been a distributed team
since day one, and many of our roles can be done remotely from the
countries where Cash App operates. No matter the location, we
tailor our experience to ensure our employees are creative,
productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
The mission of the Continuous Process Improvement (CPI) team is to
drive the optimization and consistent documentation of Cash
Customer Operations' most critical processes through analysis and
cross-functional collaboration, while fostering a culture of
continuous improvement. You will work with key stakeholders,
utilizing Six Sigma and Lean methodologies to document, analyze and
adapt core business processes to meet desired outcomes.You
will:
- Lead and facilitate process improvement working sessions with a
range of business stakeholders to drive enhancement recommendations
and solution opportunities
- Utilize techniques, such as process mapping, to drive
improvement outcomes
- Perform root cause analysis to ensure improvement solutions
will have the intended impact and we are solutioning for the true
problem
- Utilize appropriate data analytics to ensure we are making
data-driven decisions, benchmarking current state processes, and
are also able to measure improvement outcomes
- Collaborate with business Subject Matter Experts, PMO, Change
Management, Content, Data Analytics, Business Systems and various
other Cash teams, offering strategic leadership and guidance from a
big picture standpoint to achieve improvement objectives and
results
- Determine appropriate analysis, evaluation and measurement
methods to accurately identify and document process improvement
opportunities and solutions
- Create thorough business process documentation
- Manage multiple efforts simultaneously and adjust to changes in
direction as needed to meet business objectivesQualificationsYou
have:
- 2+ years of experience in process improvement or similar role
with increasing levels of responsibility
- 1+ years of experience in managing complicated, diverse process
improvement related projects
- Applied knowledge of process improvement methodologies,
techniques and tools
- Excellent analytical and problem solving skills
- Strong communication and interpersonal skills, displaying the
ability to connect and build relationships
- Preferred Six Sigma certification, or equivalentAdditional
InformationBlock takes a market-based approach to pay, and pay may
vary depending on your location. U.S. locations are categorized
into one of four zones based on a cost of labor index for that
geographic area. The successful candidate's starting pay will be
determined based on job-related skills, experience, qualifications,
work location, and market conditions. These ranges may be modified
in the future.
Zone A: USD $103,900 - USD $126,900
Zone B: USD $96,600 - USD $118,000
Zone C: USD $88,300 - USD $107,900
Zone D: USD $77,900 - USD $95,300To find a location's zone
designation, please refer to this resource . If a location of
interest is not listed, please speak with a recruiter for
additional information.Benefits include the following:
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1
financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off
- Learning and Development resources
- Paid Life insurance, AD&D. and disability benefits
- Perks such as WFH reimbursements and free access to caregiving,
legal, and discounted resourcesThis role is also eligible to
participate in Block's equity plan subject to the terms of the
applicable plans and policies, and may be eligible for a sign-on
bonus. Sales roles may be eligible to participate in a commission
plan subject to the terms of the applicable plans and policies. Pay
and benefits are subject to change at any time, consistent with the
terms of any applicable compensation or benefit plans.We're working
to build a more inclusive economy where our customers have equal
access to opportunity, and we strive to live by these same values
in building our workplace. Block is a proud equal opportunity
employer. We work hard to evaluate all employees and job applicants
consistently, without regard to race, color, religion, gender,
national origin, age, disability, veteran status, pregnancy, gender
expression or identity, sexual orientation, citizenship, or any
other legally protected class.We believe in being fair, and are
committed to an inclusive interview experience, including providing
reasonable accommodations to disabled applicants throughout the
recruitment process. We encourage applicants to share any needed
accommodations with their recruiter, who will treat these requests
as confidentially as possible. Want to learn more about what we're
doing to build a workplace that is fair and square? Check out our
I+D page .Additionally, we consider qualified applicants with
criminal histories for employment on our team, assessing candidates
in a manner consistent with the requirements of the San Francisco
Fair Chance Ordinance.Block, Inc. (NYSE: SQ) is a global technology
company with a focus on financial services. Made up of Square, Cash
App, Spiral, TIDAL, and TBD, we build tools to help more people
access the economy. Square helps sellers run and grow their
businesses with its integrated ecosystem of commerce solutions,
business software, and banking services. With Cash App, anyone can
easily send, spend, or invest their money in stocks or Bitcoin.
Spiral (formerly Square Crypto) builds and funds free, open-source
Bitcoin projects. Artists use TIDAL to help them succeed as
entrepreneurs and connect more deeply with fans. TBD is building an
open developer platform to make it easier to access Bitcoin and
other blockchain technologies without having to go through an
institution.
Keywords: squareup.com, San Francisco , Continuous Improvement Specialist, Other , San Francisco, California
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