Customer Delight Specialist

Company: CoderPad, Inc
Location: San Francisco
Posted on: May 28, 2023

Job Description:

• The fastest email experience in the world Our customers get through their inbox twice as fast; many see inbox zero for the first time in years. Come shape the future of email, communication, and productivity! It all starts with the right team - a team that deeply cares about values, customers, and each other. We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other. Our enthusiasm doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future. We have created the frameworks for how to build product market fit, and redefined the narrative of how to onboard customers successfully. We have shown the world it's possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom. Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board. As a Customer Delight Specialist, you will join a small team that's reinventing how delightful customer interactions can be.
  • Become Superhuman's most knowledgeable product expert
  • Excite, educate, and encourage customers to make them brilliant at email
  • Communicate with customers to solve their problems and improve their lives
  • Be the voice of our customers, and evangelize internally for what they need
  • Influence our product and growth strategy to further delight our customers
  • Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience
  • Go above and beyond by creating bespoke moments of delight
  • Experience: You have 0-2+ years of experience in customer-facing roles, preferably with a technical software product.
  • Communication: You understand tricky topics, both in writing and in person. You communicate clearly and with precision.
  • Attention to Detail: You exercise astonishing attention for detail in everything that you do.
  • Delight: You go the extra mile for your customers, and constantly find new ways to delight them.
  • Fast Learner: You quickly learn new concepts, and you easily pick up new skills.
  • Inquisitive: You are curious about your customers, and want to understand their needs.
  • Determination: You love challenges and persist when problems become complex.
  • Optimism: You find ways to move forward from challenges stronger and happier. -
  • Efficient: You move quickly and effectively, and always find ways to achieve more.
  • Location: We're open to you joining us from a home office anywhere in North or South America. The Delight Specialist role may span a range of experience and expertise. Through our interview process, we will review your background, local market data, and use a mix of technical and qualitative assessments to determine where you fall in our range. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. - Our starting salaries for this role range from $50,000 - $66,000. The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options. - We are open to hiring for this role anywhere in North America. We take a locally informed approach to compensation, and our range is inclusive of starting salaries in different geographies. Taking Care of Your Future

Keywords: CoderPad, Inc, San Francisco , Customer Delight Specialist, Other , San Francisco, California