Customer Experience Specialist
Company: Air Canada
Location: San Francisco
Posted on: May 27, 2023
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Job Description:
DescriptionBeing part of Air Canada is to become part of an
iconic Canadian symbol. Are you passionate about reaching new
heights, teamwork and making a meaningful contribution? Let your
career take flight by joining our diverse and vibrant team at the
leading edge of passenger aviation.Air Canada, recently ranked Best
Airline in North America, is currently looking for a Customer
Experience Specialist at the San Francisco International Airport.
The current salary is $22.03/hr as per the collective
agreement.Responsibilities:Provide customer service/experienceCheck
in Passengers, issue boarding pass, seat selection and verify
immigration documentationCheck in baggage - ensure Company
regulations regarding size/weight are complied with collect excess
chargesMake reservationsProvide passengers with relevant
information, including Customs and Immigration requirementsPerform
Baggage Tracing dutiesCoordinate the boarding of passengers onto
the aircraft:Ensure safety procedures are followedMonitor carry-on
baggageAssist passengers as requiredOperate loading bridgesHandle
disruptions, irate passengers/oversells and those affected by
irregular operationsHandle VIP's where applicable or no
ConciergeAssist physically challenged passengers ensuring that all
DOT regulations, accommodating all needs.Handle and account for
documents in accordance with Company regulations.May be required to
service First Class Lounge to provide check in, information
assistance etc. to passengers.Update records in PSS as required to
ensure proper processing of passengers at next point of
contact.Maintain all Company standards including Uniform.In the
absence of Manager or Lead Customer Service Agents make, carry out
and document decisions necessary to ensure the efficient operation
of the work unit and protect Company interestsEnsure that all
necessary supplies and material are on hand in sufficient
quantityCollect and compile statistical dataQualificationsMust have
an ability to use tact, good judgement and initiative;Must be
capable of expressing self in a clear and pleasant manner;Ability
to work under pressure with a minimum of supervision;Must wear
Company uniform as prescribed and conform to Company grooming
standards;Must be able to stand for extended period of time;Must,
after training, be able to efficiently use the Company's automated
reservations, ticketing and baggage tracing systems;Must be able to
lift seventy (70) lbs unaided;Must maintain an acceptable
attendance record;Must be able to work shift work including
irregular shifts and overtime when required/directed.SPECIAL
REQUIREMENTSRequired to wear Company provided hearing protection
when working in designated high noise areas.Candidates must be
eligible to work in the country of interest, at the time any offer
of employment is made and seeking any required work permits/visas
or other authorizations which may be required is the sole
responsibly of the candidates applying for this position.Linguistic
RequirementsBased on equal qualifications, preference will be given
to bilingual candidates.Diversity and InclusionAir Canada is
strongly committed to Diversity and Inclusion and aims to create a
healthy, accessible and rewarding work environment which highlights
employees' unique contributions to our company's success.As an
equal opportunity employer, we welcome applications from all to
help us build a diverse workforce which reflects the diversity of
our customers, and communities, in which we live and serve.Air
Canada thanks all candidates for their interest; however only those
selected to continue in the process will be contacted.
Keywords: Air Canada, San Francisco , Customer Experience Specialist, Other , San Francisco, California
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