New Patient Experience Lead

Company: Sutter Health
Location: San Francisco
Posted on: March 20, 2023

Job Description:

Organization:SPMF-Sutter Pacific Medical Foundation - SouthPosition Overview:Supports, organizes and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants and interns. Supports updates to policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. Ensures the timely delivery of services to patients and oversees the efficient operation of the department. Serves as the liaison between Patient Services and staff, physicians, patients, family and other employees. Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering patient care. This role is intended for use by employees employed by an outpatient facility.Job Description:EDUCATION:Equivalent experience will be accepted in lieu of the required degree or diploma.HS Diploma or equivalent education/experience.TYPICAL EXPERIENCE:4 years of recent relevant experience.SKILLS AND KNOWLEDGE:Basic knowledge of insurance policies and procedures, as well as patient billing.Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.Possess outstanding written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.Broad knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).Prioritize and delegate assignments and work within standardized policies, procedures, and scientific methods to achieve department objectives and meet deadlines.Work autonomously, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.Identify, evaluate and resolve complex that arise with little or no precedent.Ensure the privacy of each patient's protected health information (PHI).Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.Pay Range: 29.17-36.46The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. Job Shift:DaysSchedule:Part TimeShift Hours:8Days of the Week:Monday, Tuesday, WednesdayWeekend Requirements:NoneBenefits:YesUnions:NoPosition Status: Non-ExemptWeekly Hours:20Employee Status:RegularNumber of Openings:1Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Keywords: Sutter Health, San Francisco , New Patient Experience Lead, Other , San Francisco, California