New Patient Experience Lead
Company: Sutter Health
Location: San Francisco
Posted on: March 20, 2023
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Job Description:
Organization:SPMF-Sutter Pacific Medical Foundation -
SouthPosition Overview:Supports, organizes and coordinates the
overall operation of Patient Services, including staffing and work
assignments of patient services representatives, assistants and
interns. Supports updates to policies, procedures and protocols to
streamline workflow, improve efficiency, and strengthen quality
assurance. Ensures the timely delivery of services to patients and
oversees the efficient operation of the department. Serves as the
liaison between Patient Services and staff, physicians, patients,
family and other employees. Ensures services are provided in a
manner consistent with best practices, accreditation standards and
State and Federal regulations. Adheres to all organizational,
local/state/federal regulations, codes, policies and procedures to
ensure privacy and safety while delivering patient care. This role
is intended for use by employees employed by an outpatient
facility.Job Description:EDUCATION:Equivalent experience will be
accepted in lieu of the required degree or diploma.HS Diploma or
equivalent education/experience.TYPICAL EXPERIENCE:4 years of
recent relevant experience.SKILLS AND KNOWLEDGE:Basic knowledge of
insurance policies and procedures, as well as patient
billing.Ability to interpret a variety of data and instructions,
furnished in written, oral, diagram, or schedule form.Possess
outstanding written and verbal communications skills to explain
sensitive information clearly and professionally to diverse
audiences, including non-medical people.Time management and
organizational skills, including the ability to prioritize
assignments and work within standardized operating procedures and
scientific methods to achieve objectives and meet deadline.Broad
knowledge of computer applications, such as Microsoft Office Suite
(Word, Excel and Outlook).Prioritize and delegate assignments and
work within standardized policies, procedures, and scientific
methods to achieve department objectives and meet deadlines.Work
autonomously, as well as be part of the team, including
accomplishing multiple tasks in an environment with
interruptions.Identify, evaluate and resolve complex that arise
with little or no precedent.Ensure the privacy of each patient's
protected health information (PHI).Build collaborative
relationships with peers and other healthcare providers to achieve
departmental and corporate objectives.Pay Range: 29.17-36.46The
salary range for this role may vary above or below the posted range
as determined by location. This range has not been adjusted for any
specific geographic differential applicable by area where the
position may be filled. Compensation takes into account several
factors including but not limited to a candidate's experience,
education, skills, licensure and certifications, department equity,
training and organizational needs. Base pay is just one piece of
the total rewards program offered by Sutter Health. Eligible roles
also qualify for a comprehensive benefits package. Job
Shift:DaysSchedule:Part TimeShift Hours:8Days of the Week:Monday,
Tuesday, WednesdayWeekend
Requirements:NoneBenefits:YesUnions:NoPosition Status:
Non-ExemptWeekly Hours:20Employee Status:RegularNumber of
Openings:1Sutter Health is an equal opportunity employer
EOE/M/F/Disability/Veterans.
Keywords: Sutter Health, San Francisco , New Patient Experience Lead, Other , San Francisco, California
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