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Surest Strategic Partner, Key Accounts - West

Company: UnitedHealth Group
Location: San Francisco
Posted on: March 19, 2023

Job Description:

Surest, a UnitedHealthcare Company, (formerly Bind) provides a new approach to health benefits designed to make it easier and more affordable for people to access health care services. Our innovative company is part tech start-up, part ground-breaking service delivery-changing the way benefits serve customers and consumers to deliver meaningful results and better outcomes (and we have just begun). We understand our members and employers alike desire a user-friendly, intuitive experience that puts people in control when it comes to the choices they make and the costs they pay for medical care. At Surest, we pride ourselves in our ability to make a difference, and with the backing of our parent company, UnitedHealthcare, we can operate in the best of both worlds-the culture and pace of an innovative start-up with big company support and stability. Come join the Surest team and help us design and deliver a cutting-edge health benefit that changes the face of health care. Join us and start doing your life's best work.(sm) The Strategic Partner is a key contributor within the Surest Revenue function. The Strategic Partner acts as the lead consultant to support assigned internal account management teams with satisfying, retaining, and growing the Surest customer base. This role is part of a dedicated team responsible for building outstanding internal relationships, cultivating external opportunities and achieving overall Surest customer retention and growth results year over year. If you are located in CA or Pacific Northwest, you will have the flexibility to work remotely as you take on some tough challenges.Primary Responsibilities:

  • Develop, establish and foster strong working relationships with internal business partners across a wide spectrum of functions including but not limited to account management, product and operations
  • Interact, collaborate, and continuously educate internal account management teams on the Surest solution
  • Work closely with internal account management teams to gain understanding of specific market needs, customer goals within an existing book of business and path to success with the Surest solution
  • Consult with internal account management teams on Surest engagements including overall service experience delivery, retention and growth strategy, product enhancements and member engagement communication plans
  • Analyze, package and deliver data insights for internal account management teams to leverage
  • Present Surest strategy to brokers and prospective customers as subscribed by internal account management teams
  • Advocate as the voice of the customer (VOC) to develop content, make product enhancement recommendations and ultimately deliver solutions that remain aligned to the Surest value proposition
  • Demonstrate balance in enabling capabilities as requested by the internal account management teams for customer success while protecting the Surest platform at it's core
  • Stay apprised of industry trends, regulatory dynamics and business challenges to better advise on how Surest can help customers achieve their health plan objectives
  • Monitor Surest service model performance and details, identify and resolve broad issues and prioritize and deliver on improvements and engagement recommendations
  • Deliver Surest specific annual enrollment strategy including customized digital assets and participate in member recruitment activities as subscribedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    • Bachelor's degree or equivalent experience
    • 5+ years of relationship management and product consulting experience in the group health insurance and / or health benefits space
    • Demonstrated ability to track record of creating, coaching and maintaining relationships across B2B audiences while executing on key objectives and results
    • Demonstrated ability to set realistic goals, manage expectations and prioritize needs of competing interests of both internal and external partners
    • Demonstrated ability to manage high volume of details with precision and excellence in short and inflexible timeframes
    • Proven comfortable with ambiguity and uncertainty; the ability to adapt nimbly and lead others through complex situations
    • Open to feedback and ideas from others with both the ability to disagree and to commit
    • Ability to travel 20% on average and up to 50% during peak times to visit business partners, attend critical industry meetings, and participate in key market eventsCareers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm) California Residents Only: The salary range for California residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, San Francisco , Surest Strategic Partner, Key Accounts - West, Other , San Francisco, California

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