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ED, Access & Reimbursement - PSS Cardiovascular - West - Remote

Company: Novartis Group Companies
Location: San Francisco
Posted on: March 19, 2023

Job Description:


ED, Access & Reimbursement - PSS Cardiovascular - West - Remote

Job Description

For six decades, we've been working to advance cardiovascular health by transforming the standard of care and bringing innovation to areas of high unmet need.
CVD is the #1 cause of death worldwide. In fact CVD is responsible for more deaths than all cancers combined. And after a decade of decline, the number of deaths is on the rise again. Evidence suggests the pandemic led to the worsening of CV outcomes
This burden is likely to escalate and overwhelm society if we do not make significant changes to curtail the rising incidence
ASCVD accounts for 85% of CVD deaths and addressing key risk factors - such as elevated LDL-C and Lp(a) - can reduce the risk of heart attack and stroke

Job Purpose:
The Executive Director, Access & Reimbursement is a remote field-based role that covers from the Western part of the United States.

The individual must live within the geography and must be near major metropolitan airport; Travel, as required, and potentially on short notice.

The Executive Director (ED), Access & Reimbursement is a remote-based role that serves as a national leader for regionally aligned, Novartis Disease Area Access & Reimbursement field teams. The ED is responsible for co-creating field execution and pull through strategies based on the overarching business strategy and is ultimately accountable for delivering high, pre-defined business impact for the Novartis Pharmaceutical Corporation (NPC). The ED will advocate and motivate regions to deliver consistent acceleration of aligned business objectives and impact, while consistently demonstrating openness for courageous conversations and performance management of their direct reports to enable and bolster a culture-forward team mindset. The ED should continually monitor sentiment on PSS-related customer experience and seek to improve by closely partnering with relevant field and headquarter-based associates.

EDs should represent NPC with the highest integrity in accordance with NPC Values and Behaviors. Close cross-functional partnerships and coordination within NPC (e.g., Patient Support Center, Customer Engagement, Marketing, Market Access, Public Affairs, State & Government Affairs, Trade, Specialty Pharmacy Account Management, and other applicable third-party affiliates) is required. The scope and scale of the role will adapt to meet the expanding needs of Novartis.

Your Key Responsibilities:
* Attract, coach and retain team of high performing Regional Directors and Access & Reimbursement professionals.
o Oversee the recruiting, interviewing, hiring, training, and staffing of the management and extended team.
o Provide frequent, ongoing performance feedback to all direct reports and foster a team-oriented, supportive working environment.
* Effectively translate pre-specified national strategy to a regional level to enable appropriate exquisite execution and pull through within you team. Motivate each region to align on national strategy and key business impact metrics.
* Continuously monitor field team operations and seek to identify opportunities to improve efficiencies and effectiveness at a regional and national level.
* Partner closely with Customer Engagement Team to ensure strong collaboration and coordination of field associate activities, business plans, and customer resolutions.
* Integrate with Novartis leadership and collaborate across multi-functional teams (Sales, Marketing, Managed Markets, Operations, Training, Legal, Compliance, etc.) to ensure collaborative and compliant approach to support field success.
o Develop a strong working relationship and consistently communicate with the Novartis Program Lead in HQ who acts as the liaison to patient programs and services.
o Elevate challenges, escalations, and/or delay in treatment initiation and continuation; closely partner with all matrix team members to resolve such issues.
* Identify opportunities to complement NPC capabilities to strengthen the ability for patients to have access to therapy.
* Collaborate with PSS Analytics to design reports and tools to monitor and achieve pre-specified business objective and aligned impact metrics.
* In addition to national team leadership and accountabilities on team performance, there will be functional leadership requirements to drive impact across the broader cross-portfolio of PSS Access & Reimbursement Teams (i.e., National Payer accountabilities, Specialty Pharmacy accountabilities, field systems and tools, training and team development, culture, compliance etc.).
* Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors. Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPPA and other privacy laws and regulations and internal Company compliance guidelines). This comes with the added accountability of ensure your teams are also adhering to NPC policies.

Customer-facing roles only:
While Novartis does not require vaccination for Covid-19 or proof of a recent negative test result for Covid-19 at this time, employees working in customer-facing roles must adhere to and comply with customers' (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to

Novartis Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between $233,600.00 and $350,400.00/ year; however, while salary ranges are effective from 1/1/23 through 12/31/23, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum requirements

What You'll Bring to the Role:
* Minimum of a bachelor's degree; advanced degree preferred (Majors preferred: Sciences, Business, Pharmacy, and Healthcare)
* Minimum of 10 years in reimbursement, contract strategy (if applicable), managed care, sales/marketing or related field roles. At least 5 years leading a regional or local team and managing and collaborating across multiple stakeholders.
* Experience working with highly complex practices and/or health systems to establish access and acquisition pathways.
* Strategic account management experience using a proactive approach to anticipate access hurdles impacting accounts and patient access.
* Deep expertise and experience integrating manufacturer-sponsored patient support programs
* General knowledge of reimbursement pathways (specialty pharmacy, buy-and-bill, retail)
* Experience with specialty products acquired through specialty pharmacy networks and through buy-and-bill process, including expertise in acquisition, billing and coding, claims processing, and reimbursement
* Possess a strong understanding of Commercial payers, Medicare plans and state Medicaid in geographic region.
* Proven track record of building, and motivating teams, strong verbal and written communication skills
* Must live within assigned territory or close to a major airport near geography
* Travel, as required, and potentially on short notice

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we're proud of this, we know there is so much more we could do to help improve and extend people's lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world's toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!
Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

Field roles with a dedicated training period only:
The individual hired for this role will be required to successfully complete certain initial training, including home study, in eight (8) or fewer hours per day and forty (40) or fewer hours per week.



Business Unit




Work Location

San Francisco, CA

Company/Legal Entity

Novartis Pharmaceuticals

Functional Area

Market Access

Job Type

Full Time

Employment Type


Shift Work


Early Talent


Keywords: Novartis Group Companies, San Francisco , ED, Access & Reimbursement - PSS Cardiovascular - West - Remote, Other , San Francisco, California

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