Sr. Systems Admin - Jira

Company: Pyramid Consulting, Inc
Location: San Francisco
Posted on: January 27, 2023

Job Description:

Must haves:

Design and administer Jira - some level of engineering/design of the solution, configuration, documentation and educating users of the system

Experience with Atlassian Access

Strong systems administrative experience

Takes initiative, good communication

JOB OVERVIEW

Responsible for planning, designing, supporting, and implementing technical components and strategies for Atlassian Jira Service Management, Software, Access, Confluence, and Insight. Additionally, the Sr. System Administrator - Jira will integrate auxiliary systems and services with Jira such as Okta ALM, Active Directory, Atlassian plug-ins and any other relevant systems and services.

ROLES AND RESPONSIBILITIES

Designs, builds, tests, implements, & supports Jira projects, workspaces, reports, workflows & dashboards

Specific responsibility for migration and integration of other Jira instances or ticketing solutions into our Jira instance for our companies and subsidiaries worldwide.

Documents the deployment, troubleshooting, and operational processes required to build and operate our Atlassian Jira eco-system.

Develops and delivers appropriate training documentation that is customized to our Jira environment

Works with all departments to develop and deliver Jira solutions, customer portals, dashboards, and reports

Provides Jira administration, including creation and management of custom projects, workflows, security schemes, custom fields, dashboards, and report configurations.

Manages Jira user groups and project roles along with Jira plug-ins and integration into other platforms

Evaluate and make recommendations for new and existing plug-ins to the Atlassian stack

Coach and mentor team members on agile standards and best practices - Scrum and Kanban

Assesses the scrum maturity of the teams and coaches them to higher levels of maturity

Evaluates and implements Insight asset management if applicable

Proactively identifies and eliminates impediments to facilitate flow through the system

Works with teams to identify and implement automation opportunities to improve efficiencies

Proactively maintains and develops corporate applications and system backend infrastructure

Performs periodic reviews of the system environments for configurations, permissions, workflows, integrations, and logs

Manages, coordinates, and implements software upgrades, patches, and hot fixes

Provides input on ways to improve the stability, efficiency, and scalability of our IT service platforms

Provides L2/L3 support and advanced troubleshooting for the entire user community, including remote sites and brands

Partners with cross-functional teams to design and implement solutions consistent with industry standards and best practices

Available as needed for problem resolution, system implementation and augmentation on a 24x7 basis

Creates and maintains detailed system documentation to support, clear and compelling communication and drives alignment and standards between all sites and brands

Stays current with technological developments in systems administration technology and recommends ways to take advantage of new technologies

Satisfies customers with a state-of-the-art solutions by unlocking the potential of new technologies

Takes ownership and responsibility for tasks that are assigned

Demonstrates consistent professional and superior customer service and interpersonal skills

Performs all other duties as assigned by the - and or manager

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

Advanced knowledge of Atlassian Jira stack and administration of Jira modules

Ability to construct custom dashboards using various filter types in Jira

Ability to construct Confluence pages and integrate Jira projects with Confluence pages

Proven depth of knowledge and hands-on experience in Microsoft and TCP/IP networking environments

Thorough understanding of Active Directory & cloud Interfaces, including Okta MFA and ALM

Professionalism, reasonable judgment, a sense of ownership and responsibility as well as extraordinary communication and customer service skills are imperative to the success of this position

Keeps abreast of current developments and trends in relative areas of technology

Detail-oriented and willing to follow specific processes and willingly take specific direction

Able to produce professional documentation for standards, policies, and procedures

Learns and adapts quickly to new situations and changing priorities in hectic and chaotic environments

Able to embrace an environment that is constantly changing to meet the needs of the business

EDUCATION AND EXPERIENCE

Bachelor's degree in information technology, computer science, engineering or related field

Experience in design and deployment of multiple Jira projects

Experience of creating one or more ticketing solutions using Jira Cloud

Advanced administration knowledge on Jira, and proficiency in Atlassian tool suite

Proficient in Project Setups, components, Jira reporting, report filters and dashboard creation

Certification in team agile practices (e.g., CSM, CPF, SAFe -) or > 4 years of equivalent work experience

Tech savvy, ability, and passion for learning new technology and tools

Passion for customer support and a drive to help end-users

Ability to: plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures; communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively and promptly.

Keywords: Pyramid Consulting, Inc, San Francisco , Sr. Systems Admin - Jira, Other , San Francisco, California