Sr. Systems Admin - Jira
Company: Pyramid Consulting, Inc
Location: San Francisco
Posted on: January 27, 2023
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Job Description:
Must haves:
Design and administer Jira - some level of engineering/design of
the solution, configuration, documentation and educating users of
the system
Experience with Atlassian Access
Strong systems administrative experience
Takes initiative, good communication
JOB OVERVIEW
Responsible for planning, designing, supporting, and implementing
technical components and strategies for Atlassian Jira Service
Management, Software, Access, Confluence, and Insight.
Additionally, the Sr. System Administrator - Jira will integrate
auxiliary systems and services with Jira such as Okta ALM, Active
Directory, Atlassian plug-ins and any other relevant systems and
services.
ROLES AND RESPONSIBILITIES
Designs, builds, tests, implements, & supports Jira projects,
workspaces, reports, workflows & dashboards
Specific responsibility for migration and integration of other Jira
instances or ticketing solutions into our Jira instance for our
companies and subsidiaries worldwide.
Documents the deployment, troubleshooting, and operational
processes required to build and operate our Atlassian Jira
eco-system.
Develops and delivers appropriate training documentation that is
customized to our Jira environment
Works with all departments to develop and deliver Jira solutions,
customer portals, dashboards, and reports
Provides Jira administration, including creation and management of
custom projects, workflows, security schemes, custom fields,
dashboards, and report configurations.
Manages Jira user groups and project roles along with Jira plug-ins
and integration into other platforms
Evaluate and make recommendations for new and existing plug-ins to
the Atlassian stack
Coach and mentor team members on agile standards and best practices
- Scrum and Kanban
Assesses the scrum maturity of the teams and coaches them to higher
levels of maturity
Evaluates and implements Insight asset management if applicable
Proactively identifies and eliminates impediments to facilitate
flow through the system
Works with teams to identify and implement automation opportunities
to improve efficiencies
Proactively maintains and develops corporate applications and
system backend infrastructure
Performs periodic reviews of the system environments for
configurations, permissions, workflows, integrations, and logs
Manages, coordinates, and implements software upgrades, patches,
and hot fixes
Provides input on ways to improve the stability, efficiency, and
scalability of our IT service platforms
Provides L2/L3 support and advanced troubleshooting for the entire
user community, including remote sites and brands
Partners with cross-functional teams to design and implement
solutions consistent with industry standards and best practices
Available as needed for problem resolution, system implementation
and augmentation on a 24x7 basis
Creates and maintains detailed system documentation to support,
clear and compelling communication and drives alignment and
standards between all sites and brands
Stays current with technological developments in systems
administration technology and recommends ways to take advantage of
new technologies
Satisfies customers with a state-of-the-art solutions by unlocking
the potential of new technologies
Takes ownership and responsibility for tasks that are assigned
Demonstrates consistent professional and superior customer service
and interpersonal skills
Performs all other duties as assigned by the - and or manager
TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)
Advanced knowledge of Atlassian Jira stack and administration of
Jira modules
Ability to construct custom dashboards using various filter types
in Jira
Ability to construct Confluence pages and integrate Jira projects
with Confluence pages
Proven depth of knowledge and hands-on experience in Microsoft and
TCP/IP networking environments
Thorough understanding of Active Directory & cloud Interfaces,
including Okta MFA and ALM
Professionalism, reasonable judgment, a sense of ownership and
responsibility as well as extraordinary communication and customer
service skills are imperative to the success of this position
Keeps abreast of current developments and trends in relative areas
of technology
Detail-oriented and willing to follow specific processes and
willingly take specific direction
Able to produce professional documentation for standards, policies,
and procedures
Learns and adapts quickly to new situations and changing priorities
in hectic and chaotic environments
Able to embrace an environment that is constantly changing to meet
the needs of the business
EDUCATION AND EXPERIENCE
Bachelor's degree in information technology, computer science,
engineering or related field
Experience in design and deployment of multiple Jira projects
Experience of creating one or more ticketing solutions using Jira
Cloud
Advanced administration knowledge on Jira, and proficiency in
Atlassian tool suite
Proficient in Project Setups, components, Jira reporting, report
filters and dashboard creation
Certification in team agile practices (e.g., CSM, CPF, SAFe -) or
> 4 years of equivalent work experience
Tech savvy, ability, and passion for learning new technology and
tools
Passion for customer support and a drive to help end-users
Ability to: plan, organize and document complex system design
activities and to configure systems to be consistent with
institutional policies/procedures; communicate technical/complex
information both verbally and in writing; establish and maintain
cooperation, understanding, trust and credibility; perform multiple
tasks concurrently and respond to emergency situations effectively
and promptly.
Keywords: Pyramid Consulting, Inc, San Francisco , Sr. Systems Admin - Jira, Other , San Francisco, California
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