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Access Point Supervisor

Company: St. Vincent de Paul
Location: San Francisco
Posted on: January 27, 2023

Job Description:

JOB TITLE: Access Point Supervisor DEPARTMENT: Homeless Services - Coordinated Entry/Access Point SCHEDULE: 40 hours per week; some shifts will include evenings and weekends LOCATION: 525 5th Street, San Francisco and roving locations CLASSIFICATION: Exempt, Full-time, non-union SUPERVISOR: Director of Homeless Services SALARY/BENEFITS: DOE, benefits: Kaiser paid in full for employee, voluntary dental, vision, life insurance, 403b retirement plan # EMPLOYEES SUPERVISED: 3 SUMMARY: The Access Point Supervisor will be taking the lead on housing, problem solving, and service referrals. With the help of the Access Point team the goal is to ensure that every household who is involved in the CCC system of care and HSH are engaged in exit planning. The AP supervisor will ensure that the team works together to connect to the HSH team to communicate updates and next steps that will need to be shared with the guest(s) and vice versa. PRIMARY DUTIES AND RESPONSIBILITIES OF ACCESS POINT SUPERVISOR: To remove barriers to access, this position will supervise the goals and outcomes of the Problem-Solving Specialist and the Housing Navigator who will serve single adults experiencing homelessness at remote locations in San Francisco including, for example, on the streets, at the jail or in congregate shelters. As a result of the collaboration with the Department of Homelessness and Supportive Housing and other external stakeholders in launching this project, this job description may change both prior to hire, and after, as we continue to implement the best approach and services. As the dedicated staff member who will oversee the care coordination is responsible for the following:

  • Manage intake process and secure the following information/documents for each guest(s): Guest Agreement is signed, Homeless Response System Release of Information (HRSROI) is signed and provided to HSH
  • Participate or assist in program enrollment in partnership with HSH and Access Points to ensure coordinated entry enrollment and problem-solving screening are completed in the ONE System
  • Manage site's byname list (BNL) and lead weekly staffing meetings
  • Oversee daily bed availability data entry into Type Form/RTZ; Rosters must be complete and timely.
  • Verify that the BNL is up-to-date with all active guests and that the BNL includes new guests. BNL should not include guest(s) exited from the program
  • Facilitate weekly staffing meeting with Access Point staff and assign support where needed
  • Ensure Data Entry is completed in the system (training will be provided) within 72 hours of guest arrival; oversee Salesforce is up-to-date and accurate on intakes, case notes and exit reports. Demographic Information is critical.
  • Work with the CCC/HSH to communicate exit/housing plans to guest and to share updates on guest status to the CCC/HSH Team in ONE and through weekly care coordination meetings. Referrals such as mental health or behavioral health may be requested and facilitated through this process.
  • Analyze information, problems, situations, practices or procedures in order to define the issues/challenges, relevant factors or concerns to accomplish success
  • Coordinate with CCC, HSH, HSA, DPH and other city departments to refer to housing and/or support services
  • Communicate exit/housing plans to guest and to share updates on guest status to the CCC/HSH Team in the ONE System through weekly care coordination meetings.
  • Communicate to guests and facilitate referrals such as mental health or behavioral health.
  • Coordinate with benefits application assistors and/or eligibility workers to support guests to apply for and receive public benefits.
  • Work with access point team to assist guest(s) obtain documents or arrange transportation or notification to assist in moving into housing or making appointments
  • In terms of exit planning, Access Point team will ensure all guests have an exit plan and work with several partners to move the plans forward.
  • In collaboration with the Access Point team, ensure all guests exit with or without the help of partner agencies. All exits must be documented using the appropriate data systems REQUIREMENTS:
  • Bachelor's degree in psychology, counseling, social work with three years' experience OR equivalent work experience closely related to the job description.
  • Substantial or demonstrated knowledge/experience working with individuals in crisis or unstable housing situations.
  • A strong knowledge of issues confronted by and sensitivity to adults with substance abuse, domestic violence, HIV/AIDS, mental health issues, history of trauma and co-occurring-diagnoses.
  • Demonstrated respect for, experience with and willingness to work with a diverse client population.
  • Deep knowledge and understanding of the resources available to homeless and low-income residents of San Francisco.
  • Articulate; exceptional verbal and written English communication.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
  • Professional and discreet demeanor with good interpersonal skills. Ability to handle confidential information and use tact, respect, discretion and judgement.
  • Organize material, information, and/or people in a systematic way to optimize efficiency and minimize harm or duplication of efforts.
  • Collaborative work style, demonstrated ability to work independently and effectively as an individual and part of a team for successful outcomes.
  • Excellent computer skills and average ability in Microsoft Office software are required.
  • Knowledge of the ONE System preferred.
  • Ability to maintain professional boundaries and work collaboratively with clients, volunteers and staff.
  • Ability to be flexible and adapt to changes as our Coordinated Entry activities respond to lessons learned and emerging needs.
  • Commitment to the mission of St. Vincent de Paul Society of San Francisco and its values. TB clearance and background check required upon job offer. St. Vincent de Paul Society of San Francisco is an Affirmative Action/Equal Opportunity Employer Pursuant to the San Francisco Fair Chance Ordinance we will consider qualified applicants for hire with arrest and/or conviction records. PI202066388

Keywords: St. Vincent de Paul, San Francisco , Access Point Supervisor, Other , San Francisco, California

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