Lead Operations Clerk
Company: UCSF Medical Center
Location: San Francisco
Posted on: January 27, 2023
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Job Description:
Job Summary The Lead Operations Clerk:---Leads by example and is
a mentor and role model to co-workers---Acts as the lead and
primary contact person at the fitness center in the absence of
Operations Supervisors, Managers and other fitness Center
leadership---Must be energetic, outgoing, articulate and have good
verbal and written communications skills---Is focused on high
quality customer service/hospitality and possesses the skills
necessary when interacting with difficult people in an often-high
pace, demanding environment---Should be able to work independently
and as part of a team often leading a team of 2-3 coworkers---Can
respond to member suggestions, concerns, and complaints in a
timely, professional, and consistent manner---Completes and or
delegates front desk administrative duties as directed by Fitness
Center Operations and Facility Managers---Provides support to
fitness programmers and managers---Ensures facility cleanliness and
manages supplies in our fitness areas ---Assists with towel laundry
services---Is willing and able to assist in emergencies and/or
facility evacuations and ensure safety at all times (Think:
facility access controls or unsafe use of fitness equipment)---Has
an interest in advancing their careers in fitness, health or
wellbeing, customer service an/or supervision.To see the salary
range for this position (we recommend that you make a note of the
job code and use that to look up): TCS Non-Academic Titles Search
(ucop.edu)Please note: The compensation ranges listed online for
roles not covered by a bargaining unit agreement are very wide,
however a job offer will typically fall in the range of 80% - 120%
of the established mid-point. An offer will take into consideration
the experience of the final candidate AND the current salary level
of individuals working at UCSF in a similar role.For roles covered
by a bargaining unit agreement, there will be specific rules about
where a new hire would be placed on the range.To learn more about
the benefits of working at UCSF, including total compensation,
please visit:
https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Department Description The Fitness and Recreation Centers at UCSF
provide fitness and wellbeing services to UCSF students, faculty
and staff as well as community members through a broad range of
fitness, recreation, personal training and health and wellness
programs.Our operations unit is an integral part of Fitness and
Recreation and provides customer service, maintenance and
housekeeping support to the fitness and recreation facilities Perks
of working at UCSF Fitness and Recreation:---Competitive wage based
on experience and knowledge of Fitness Center policies and
procedures with opportunities for career development---Flexible,
part-time up to 40% variable employment which promotes a work/life
balance (Think: of having the extra cash while you go to
school)---Energetic atmosphere that inspires fitness and wellbeing
and builds customer relationships---Training provided with access
to leadership and career development programs---Facility access to
our 2 fitness centers which feature Matrix strength and cardio
equipment, free weights, squat racks, basketball, squash and
racquetball courts, pools, wellness programs, and discounts on our
outdoor programs (e.g., kayaking and stand-up paddling)---Access to
the Faculty Staff Assistance Program---Discount programs for UCSF
employees. Required Qualifications ---High school graduation and
one year of related administrative experience; or an equivalent
combination of education and experience---Cardiopulmonary
Resuscitation (CPR) certification and first aid within 3 months of
hire---Read, write, speak and understand English
fluently---Experience in Fitness and/or organized sports---Fitness
& Recreation Customer Service Clerk experience---Leadership skills
or experience within a fitness center environment---Ability to
resolve conflict, i.e., Conflict resolution involving member to
member disagreements to align with our Code of Conduct.---Office
and industry technology competencies must include: phone, mobile
phone & voicemail system, Microsoft word, e-mail systems, faxing,
copying, printing, scanning, FileMaker, program database system
(CSI), online member access/booking (CSI online, Citrix &
smartphone applications), etc.---Cash handling and shift deposit
reconciliation---Customer service experience.---Ability to
prioritize and accomplish multiple tasks with deadlines in a
customer service setting under minimal supervision.---Demonstrated
ability to maintain confidentiality.---Ability to work
independently and as a team member.---Wear uniform including
nametag---Flexible schedule, normal business hours are Monday -
Sunday, 5:00 am - 10:00 pm Preferred Qualifications ---Knowledge of
the UC systems, forms, policies, and structure.---Knowledge of UCSF
Fitness and Recreation---Current knowledge, understanding, training
(when applicable) and use of University guidelines regarding PCI
compliance, cash handling, CANRA trainings, ethics training, cyber
security, and sexual harassment prevention etc.---Excellent
interpersonal, verbal, and written communication skill.---Able to
motivate & support others in their quest to be healthier and
fitter.---Demonstrated skill necessary to collect, organize and
disseminate information upon request.---Ability to make sound
judgments. License/Certification ---Cardiopulmonary Resuscitation
(CPR) certification and first aid within 3 months of hire About
UCSF The University of California, San Francisco (UCSF) is a
leading university dedicated to promoting health worldwide through
advanced biomedical research, graduate-level education in the life
sciences and health professions, and excellence in patient care. It
is the only campus in the 10-campus UC system dedicated exclusively
to the health sciences. We bring together the world's leading
experts in nearly every area of health. We are home to five Nobel
laureates who have advanced the understanding of cancer,
neurodegenerative diseases, aging and stem cells. Pride Values UCSF
is a diverse community made of people with many skills and talents.
We seek candidates whose work experience or community service has
prepared them to contribute to our commitment to professionalism,
respect, integrity, diversity and excellence - also known as our
PRIDE values. In addition to our PRIDE values, UCSF is committed to
equity - both in how we deliver care as well as our workforce.We
are committed to building a broadly diverse community, nurturing a
culture that is welcoming and supportive, and engaging diverse
ideas for the provision of culturally competent education,
discovery, and patient care.Additional information about UCSF is
available at diversity.ucsf.edu Join us to find a rewarding career
contributing to improving healthcare worldwide. Equal Employment
Opportunity The University of California San Francisco is an Equal
Opportunity/Affirmative Action Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, age, protected veteran or disabled status, or genetic
information.
Keywords: UCSF Medical Center, San Francisco , Lead Operations Clerk, Other , San Francisco, California
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