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IT Specialist

Company: Hinge Health, Inc.
Location: San Francisco
Posted on: January 27, 2023

Job Description:

One in two people experience debilitating back, neck, shoulder, or joint pain - but traditional treatments have failed to meet their needs. Physical therapy can be expensive and hard to access; appointments often involve long commutes and missed work. Making matters worse, unresolved pain can trigger the overuse of opioids and surgeries.Join us in reimagining healthcare from the ground up. We're making high-quality care accessible by pairing wearable sensors and computer vision with a world-class clinical team. Hinge Health puts a digital clinic in every member's pocket. Now millions of people can access personalized digital care from a physical therapist, guidance on behavior change from a health coach, and expert consultations with an orthopedic surgeon. With a single app and wearable technology like our Enso device, we're helping to reduce pain, surgeries, and opioid use.Here at Hinge Health, we welcome all applicants and know a diverse team makes us better and stronger. We look for individuals who embody our leadership principles and we value varied experiences and skill sets. Beyond specific work experience, we also look for unique capabilities and skill sets that are key indicators an applicant will thrive in our fast-paced, frequently evolving environment. If this sounds like the kind of place you'd like to be part of, please apply - we would love to hear from you!About the RoleThe IT Specialist will partner and support internal clients to bring solutions to complex issues and provide timely, accurate, and professional assistance. This is an exciting opportunity to provide valuable expertise and collaborate with cross functional technology teams within the organization. A successful IT Specialist excels in a fast-paced, team environment and possesses excellent communication skills. We're looking for an individual with a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.#LI-JJ1WHAT YOU'LL ACCOMPLISH

  • Resolve IT support requests quickly, adhering to security policies, while using empathy to build trust and cohesiveness with the team.
  • Handle technical support cases through various support channels
  • Assists with hardware and software testing and reports on configurations and behavior, recommending improvements and break-fix solutions.
  • Recommends, configures, and installs computer hardware and software requests.
  • Demonstrate the ability to troubleshoot and resolve complex issues
  • Manage IT projects to meet pre-defined objectives
  • Provide in-person and remote support to colleagues to help them resolve technical issues
  • Test, evaluate, and make decisions about new technology for the business
  • Responsible for our hardware/software assets including license management.WHAT WE'RE LOOKING FOR
    • 3+ years of experience of IT Support/administration in a multiple operating system environment, with focus on Mac OS.
    • Team-oriented attitude to help other colleagues and departments with technical problems.
    • Administrative knowledge of MacOS and Chrome OS, Jamf and Google Workspace
    • A strong desire and focus on continued improvements and personal development
    • Comfortable with supporting hardware and networking requirements of a medium-sized office
    • Strong communicator with strong time management and self-motivation skills
    • Experience with cloud-based software and asset management platforms.
    • Analytical skills to study problems and records and identify solutions.
    • Troubleshooting of networking, hardware and software issues.BONUS POINTS
      • Administrative Linux knowledge in an enterprise setting.
      • Knowledge of Google Workspace and Okta heavy, 0 trust, primarily SaaS-based environmentThe range of base salary for the position is between $72,000 - $108,000, plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.About Hinge Health:LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector - including Salesforce, Verizon, and the State of New Jersey - to give more than 23 million people access to the care they need. We're positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.Diversity and inclusion:We're committed to building diverse teams that reflect the communities we serve. Visit to learn more about what moves us.Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.If you're interested - we'd love to hear from you.

Keywords: Hinge Health, Inc., San Francisco , IT Specialist, Other , San Francisco, California

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