Company: The Estate Yountville
Posted on: January 26, 2023
Laying in the heart of Napa Valley, The Estate Yountville features
two magnificent hotels that embody the perfect getaway and retreat.
Surrounded by vineyards, Michelin-star restaurants and exquisite
views in Yountville, our 22-acre haven sits among one the most
coveted viticulture regions in the world. We invite our guests to
immerse themselves in a redesigned Wine Country experience in a
delightfully vino-cultured manner: two luxury hotels with decidedly
different personalities - the vibrant Hotel Villagio and its
sophisticated counterpart, Vintage House, a chic and tranquil
sanctuary. A combined room-count of nearly 200 rooms and suites
allows us to create a memorable experience for any occasion!
ESSENTIAL JOB RESPONSIBILITIES:
Greet all guests arriving and departing the hotel, hold the front
doors as they enter and exit. Ensure guests feel welcome to the
hotel and provide excellent guest service.
Carry baggage to the guest's room.
Accurately tag and store luggage for guest as needed and maintain
accurate records of incoming and outgoing luggage.
Safely drive the hotel shuttle van.
Have knowledge of the hotel property, hotel staff and hotel
services, with hours of operation.
Give clear and accurate directions to hotel facilities and rooms,
as well as local area attractions.
Suggest and "sell" the amenities of the hotel (i.e., restaurant,
lounge, spa, etc.).
Respond to request for bell services.
High work ethic and self-initiative, ability to work in high
Maybe required to work varying schedules to include nights,
weekends, and holidays
Proven experience with strong customer service skills, including
ability to handle guest complaints and/or concerns.
Possess a valid state driver's license and safely drive guest
vehicles and/or shuttle van.
Have proof of safe driving record as indicated by Motor Vehicle
Someone who enjoys working as and being part of a team that
provides great experiences for our Guests!
Hotel Villagio & Vintage House offer an attractive compensation and
benefits package and the opportunity to be part of a dynamic
The above is intended to describe the general content of and
requirements for the performance of this job. It is not to be
construed as an exhaustive statement of duties, responsibilities,
or requirements. Nothing in this job description restricts
management's right to assign or reassign duties and
responsibilities to this job at any time.
Hotel Villagio and Vintage House are equal opportunity employers
Keywords: The Estate Yountville, San Francisco , Ambassador, Other , Yountville, California
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