Delivery Ambassador

Company: RH
Location: San Francisco
Posted on: January 26, 2023

Job Description:

Job Description

Delivery Ambassaor

RH is a curator of design, taste and style in the luxury lifestyle market. The Company offers collections through its retail galleries, source books and online at RH.com, RHModern.com, RHBabyandChild.com, RHTEEN.com, and Waterworks.com.

As a Delivery Logistics Leader, you will use your experience in logistics to facilitate a unique and memorable delivery experience in our customer's home. Each day, you will travel alongside our delivery teams in an RH provided vehicle on a predetermined route. You will be responsible for interacting with the delivery team, offering customer support and assisting with additional purchases while face to face with the customer. This role will require a highly accountable individual who is self-motivated, organized, flexible and can effectively communicate in order to serve the all-encompassing needs of our customers.

WHAT WE OFFER:

• Company provided vehicle to be utilized for work and/or personal use
• Company provided iPad, iPhone, and corporate credit card
• Medical, Vision, and Dental Insurance
• Company-paid Life Insurance and Disability Income Protection Programs
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) Savings Plan
• Competitive Paid Time-Off plan
• Employee Assistance Program
• Generous discount on our products and at RH restaurants
• Referral Bonus Program
• Exciting growth opportunities in the U.S. and abroad
  
  YOU WILL BRING
  
  • 3+ years Home Delivery Logistics experience required
  • Must have a clean driving record, valid driver's license and able to work extended hours
  • Strong verbal, written and listening skills; ability to build rapport
  • Proactive, organized and detail-oriented to find solutions in unknown scenarios
  • Resilient in the face of adversity and the ability to excel under pressure
  • Proficient in Apple devices and software, Microsoft Office and Google applications
  • Proficient in GPS applications and the ability to navigate safely and efficiently
  • Fluent in Spanish a plus but not required
    
    YOUR RESPONSIBILITIES
    
    • Live Our Vision, Values & Beliefs every day
    • Lead the full-cycle delivery experience, drive performance, and ensure accountability
    • Develop an understanding of our policies, processes and products to reccommend solutions
    • Lead, train and support our 3PL delivery partners
    • Participate in route review to optimize daily capacity and the customer delivery experience
    • Resolve escalated customer service issues in a timely manner inclusive of delight accomodations
    • Provide guidance to clients on product suggestions in partnership with Gallery Designers
      
      YOUR PHYSICAL REQUIREMENTS
      
      • Ability to be on the road for extended periods of time and to travel overnight and out of state
      • Ability to lift and move small to medium items, up to 50 lbs., while utilizing appropriate safety techniques
        
        About Us
        
        RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
        
        At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

Keywords: RH, San Francisco , Delivery Ambassador, Other , San Francisco, California