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Remote Medicaid Inbound Call Center Representative

Company: VirtualVocations
Location: San Francisco
Posted on: January 26, 2023

Job Description:

A health insurance company has a current position open for a Remote Medicaid Inbound Call Center Representative.

Core Responsibilities Include:
Handling 40-50 inbound calls daily from members in a fast-paced inbound call center environment
Documenting accurate details of inquiries, comments or complaints, transactions or interactions and records
Escalating unresolved and pending member grievances and appeals
Skills and Requirements Include:

Minimum 1 year of customer service experience
Experience with providing exceptional customer service and attention to details while listening on calls
Prior experience managing multiple or competing priorities
Prior experience effectively communicating with customers verbally and listening to their needs
Accurate and complete documentation of member needs, inquiries, or questions during calls

Keywords: VirtualVocations, San Francisco , Remote Medicaid Inbound Call Center Representative, Other , San Francisco, California

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