Access Point Supervisor
Company: St Vincent De Paul
Location: San Francisco
Posted on: January 26, 2023
|
|
Job Description:
JOB TITLE: Access Point Supervisor DEPARTMENT: Homeless Services
- Coordinated Entry/Access PointSCHEDULE: 40 hours per week; some
shifts will include evenings and weekendsLOCATION: 525 5th Street,
San Francisco and roving locations CLASSIFICATION: Exempt,
Full-time, non-union SUPERVISOR: Director of Homeless
ServicesSALARY/BENEFITS: DOE, benefits: Kaiser paid in full for
employee, voluntary dental, vision, life insurance, 403b retirement
plan# EMPLOYEES SUPERVISED: 3 SUMMARY:The Access Point Supervisor
will be taking the lead on housing, problem solving, and service
referrals. With the help of the Access Point team the goal is to
ensure that every household who is involved in the CCC system of
care and HSH are engaged in exit planning. The AP supervisor will
ensure that the team works together to connect to the HSH team to
communicate updates and next steps that will need to be shared with
the guest(s) and vice versa. PRIMARY DUTIES AND RESPONSIBILITIES OF
ACCESS POINT SUPERVISOR: To remove barriers to access, this
position will supervise the goals and outcomes of the
Problem-Solving Specialist and the Housing Navigator who will serve
single adults experiencing homelessness at remote locations in San
Francisco including, for example, on the streets, at the jail or in
congregate shelters. As a result of the collaboration with the
Department of Homelessness and Supportive Housing and other
external stakeholders in launching this project, this job
description may change both prior to hire, and after, as we
continue to implement the best approach and services. As the
dedicated staff member who will oversee the care coordination is
responsible for the following:Manage intake process and secure the
following information/documents for each guest(s): Guest Agreement
is signed, Homeless Response System Release of Information (HRSROI)
is signed and provided to HSH Participate or assist in program
enrollment in partnership with HSH and Access Points to ensure
coordinated entry enrollment and problem-solving screening are
completed in the ONE System Manage site's byname list (BNL) and
lead weekly staffing meetings Oversee daily bed availability data
entry into Type Form/RTZ; Rosters must be complete and
timely.Verify that the BNL is up-to-date with all active guests and
that the BNL includes new guests. BNL should not include guest(s)
exited from the program Facilitate weekly staffing meeting with
Access Point staff and assign support where needed Ensure Data
Entry is completed in the system (training will be provided) within
72 hours of guest arrival; oversee Salesforce is up-to-date and
accurate on intakes, case notes and exit reports. Demographic
Information is critical.Work with the CCC/HSH to communicate
exit/housing plans to guest and to share updates on guest status to
the CCC/HSH Team in ONE and through weekly care coordination
meetings. Referrals such as mental health or behavioral health may
be requested and facilitated through this process.Analyze
information, problems, situations, practices or procedures in order
to define the issues/challenges, relevant factors or concerns to
accomplish success Coordinate with CCC, HSH, HSA, DPH and other
city departments to refer to housing and/or support services
Communicate exit/housing plans to guest and to share updates on
guest status to the CCC/HSH Team in the ONE System through weekly
care coordination meetings.Communicate to guests and facilitate
referrals such as mental health or behavioral health.Coordinate
with benefits application assistors and/or eligibility workers to
support guests to apply for and receive public benefits. Work with
access point team to assist guest(s) obtain documents or arrange
transportation or notification to assist in moving into housing or
making appointmentsIn terms of exit planning, Access Point team
will ensure all guests have an exit plan and work with several
partners to move the plans forward.In collaboration with the Access
Point team, ensure all guests exit with or without the help of
partner agencies. All exits must be documented using the
appropriate data systems REQUIREMENTS: Bachelor's degree in
psychology, counseling, social work with three years' experience OR
equivalent work experience closely related to the job
description.Substantial or demonstrated knowledge/experience
working with individuals in crisis or unstable housing situations.A
strong knowledge of issues confronted by and sensitivity to adults
with substance abuse, domestic violence, HIV/AIDS, mental health
issues, history of trauma and co-occurring-diagnoses. Demonstrated
respect for, experience with and willingness to work with a diverse
client population. Deep knowledge and understanding of the
resources available to homeless and low-income residents of San
Francisco.Articulate; exceptional verbal and written English
communication.Demonstrates the necessary attitudes, knowledge and
skills to deliver culturally competent services and work
effectively in cross-cultural situations.Professional and discreet
demeanor with good interpersonal skills. Ability to handle
confidential information and use tact, respect, discretion and
judgement.Organize material, information, and/or people in a
systematic way to optimize efficiency and minimize harm or
duplication of efforts.Collaborative work style, demonstrated
ability to work independently and effectively as an individual and
part of a team for successful outcomes.Excellent computer skills
and average ability in Microsoft Office software are
required.Knowledge of the ONE System preferred.Ability to maintain
professional boundaries and work collaboratively with clients,
volunteers and staff.Ability to be flexible and adapt to changes as
our Coordinated Entry activities respond to lessons learned and
emerging needs.Commitment to the mission of St. Vincent de Paul
Society of San Francisco and its values. TB clearance and
background check required upon job offer. St. Vincent de Paul
Society of San Francisco is an Affirmative Action/Equal Opportunity
Employer Pursuant to the San Francisco Fair Chance Ordinance we
will consider qualified applicants for hire with arrest and/or
conviction records. PI202066880
Keywords: St Vincent De Paul, San Francisco , Access Point Supervisor, Other , San Francisco, California
Click
here to apply!
|