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Constituent Care Associate, Data Processing Specialist

Company: Kqed Inc
Location: San Francisco
Posted on: November 26, 2022

Job Description:

The Constituent Care Associate, Data Processing Specialist will focus on donation processing for matching gift/employee giving and vehicle donation processing and will provide exemplary service to our members responding to inbound inquiries with the highest level of care. This position will also be primarily responsible for sending specialized acknowledgements in addition to sending On KQED program guides daily. This part-time position is scheduled from 11am to 5pm daily and includes one 30-minute meal break and a 15-minute rest break. The position reports to the Senior Manager, Member Services. Hours could be periodically increased to full-time to accommodate department needs.KQED envisions a public media organization with a culture that centers on human dignity, equity, and belonging. This will enable us to better serve and reflect the Bay Area through diverse and inclusive storytelling.We value the contributions of marginalized people in society - including Black, Indigenous, and all people of color, people with disabilities, and LGBTQIA+ people - and we believe that these communities must be centered in the work we do, and we strongly encourage members of these communities to apply.This role will work hybrid between working in and working remotely. KQED requires employees to be fully vaccinated against COVID-19.The mission that drives us:KQED provide citizens of Northern California with a community-supported alternative to commercial media. We provide citizens with the knowledge they need to make informed decisions; convene community dialogue; bring the arts to everyone and engage audiences to share their stories. We help students and teachers thrive in 21st-century classrooms, and take people of all ages on journeys of exploration- exposing them to new people, places and ideas.Salary range information will be provided to applicants who are contacted for an interview

  • Processes donations made through employee giving campaigns and employer matching gift contributions.
  • Processes Vehicle Donation records.
  • Provides back up processing support for lockbox processor and inbound pledge processing.
  • Responsible for printing and mailing On KQED to fulfill member requests.
  • Dedicated to processing and acknowledging memorials and tributes.
  • Provides support to other areas of membership operations as required.
  • Responsible for dedicated departmental customer service addressing inbound inquiries culminating in an outbound response received by phone and/or email and other critical work assigned by an operations supervisor.Knowledge/Experience Preferred:
    • A healthy understanding of the mission of KQED and an overall awareness of its programs and benefits to the community.
    • Must be fluent in Microsoft Excel.
    • An openness to and excitement for learning new processes, programs, and skills as needed in order to deliver the highest possible quality of customer service and increase efficiency.
    • Two years gift processing experience or similar experience..
    • Excellent oral and written communication skills.
    • Ability to manage difficult situations with tact, diplomacy and excellent customer service.
    • Proven track record in working with others to problem-solve and create effective solutions.
    • The ability to multi-task, collaborate, prioritize work and quickly pivot focus in a fast-paced environment.
    • Ability to interact effectively with external vendors as well as staff within the Membership Department and in other departments throughout the organization.
    • Experience with the Microsoft Office Suite including Outlook, Excel and Word (experience with mail merges a plus).Let us tell you more about our benefits:Whether you're single, married, have children, are in a domestic partnership or anything in between, we have you covered. Employees at KQED enjoy a family-friendly workplace offering paid time off, paid holidays, paid parental leave, family medical leave benefits, comprehensive health/vision/dental and commuter benefits as well as a 403(b) plan. KQED encourages diversity, openness and offers training to support personal and professional development. In addition, we are proud to offer Employee Resource Groups, wellness programs as well as free KQED membership.

Keywords: Kqed Inc, San Francisco , Constituent Care Associate, Data Processing Specialist, Other , San Francisco, California

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