Front Desk Supervisor

Company: Omni Hotels
Location: San Francisco
Posted on: November 26, 2022

Job Description:

Location

San Francisco Hotel

Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.

The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.

Job Description

The main purpose of the Front Desk Supervisor is the correct and appropriate checking in and checking out of guests and providing services to these guest in a courteous and professional manner. The Front Desk Supervisor also needs to be familiar with the A.M. and P.M. checklist.

Responsibilities

* Communicate and coordinate with all departments to ensure Omni Standards are met.
* Perform daily procedures and job duties.
* Provide excellent customer service.
* Monitor and respond to guest complaints.
* Provide feedback and disciplinary problems regarding staff performance to direct reporting managers.
* Document pertinent information in MOD pass-down.
* Complete all paperwork required on a timely basis and forward to designated personnel.
* Maintain knowledge and comply with all hotel and departmental policies and procedures.
* Maintain complete knowledge of all equipment, computer and manual systems.
* Maintain knowledge of the hotel fire, security and safety procedures.
* Foster and promote a cooperative working climate, maximizing productivity and associate morale.
* Overtime eligible management position
* To be thoroughly acquainted with all check-in policies and procedures.
* To be experienced with various guest scenarios.
* To be familiar with all technical equipment related to the Front Desk.
* To be familiar with all hotel facilities and offerings.
* To understand the influence and importance of all departments on the Front Desk.
* Responsible for the training of new associates.
* Understand and be able to perform rooms control duties.
* Broad knowledge of Opera, Synergy and Vingcard systems.
* Familiar with all reservation special packages.
* Understand all radio codes and emergency procedures.

Qualifications

* Must have at least 2 years of supervisory/management experience in a hotel.
* Must have previous hotel front desk experience.
* Must be able to work in a fast paced environment and resolve issues on the spot.
* Must have excellent interpersonal and communication skills.
* Must be available for scheduling based on business demands.
* College degree preferred.
* Attain a high propensity for customer service.
* Previous cash handling experience.
* Ability to stand for prolonged periods of time.
* Computer Skills (Synergy, Nucleus, Opera, Vision, Alice, Microsoft Office)

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Keywords: Omni Hotels, San Francisco , Front Desk Supervisor, Other , San Francisco, California