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Operational Excellence & Deployment Principal

Company: Alto Pharmacy
Location: San Francisco
Posted on: November 26, 2022

Job Description:

About the Role
As the Operational Excellence leader you will scope, execute and facilitate Lean-based continuous improvement initiatives. This leader will establish and build effective relationships with the Care Operations and across the company including Product and Engineering, Fulfillment, Finance, Marketing, and HR, working in close partnership to coach and mentor the teams on process improvement and business excellence efforts.
Accelerate your career as you:


  • Develop the Alto Business System.
  • Drive teaching for Operational Excellence. Train and develop staff (from Management to entry-level) on Lean, TPS, TPM, Six Sigma principles, creating a cultural transformation and Lean-based continuous improvement mindset. Mentor Alto Pharmacy staff in lean principles and drive adoption of standard work systems into the daily work and habits of the Pharmacy
  • Lead key strategic projects. Drive improvements to the effectiveness, efficiency, profitability, and lifetime value of both Patient and Provider relationships. Work to enhance and strengthen the deep relationships that Alto has built with critical stakeholders across the value chain.
  • Actively find new opportunities for process improvement. Identify and scope new project areas that eliminate rework, waste, and over processing to deliver best-in-class operational performance.
  • Lead the implementation of new systems and process as well as the elimination of manual or ad hoc practices to reduce process variance and streamline operations.
  • Drive the development, deployment, and monitoring of KPIs tied to strategic goals, as well as evaluation of team performance against these metrics.
  • Great communication skills, both orally and in writing, as well as through presentations and facilitating groups.
  • Organize focus on sustainability of gains through standard work concepts.
  • Drive the development, deployment, and monitoring of KPIs tied to strategic goals, as well as evaluation of team performance against these metrics.
  • Utilize dynamic visual management to drive real-time performance accountability.
  • Implement effective governance models and processes to ensure excellence across all sites as the firm rapidly scales.
  • Collaborate, consult and influence management in a cross-functional environment. Ability to challenge business leaders at all levels while building relationships and gaining respect.

    A Bit About You:

    • 5+ years of experience in driving Operational Excellence
    • Bachelor's Degree preferred
    • Experience supporting ecommerce, delivery models, and/or consumer retail - healthcare experience a plus, but not required
    • Experience in a startup or other fast-changing environment and in consumer markets is desired but not required
    • Have strong business judgment and analytical skills, and can use data to prioritize, drive strategic discussion, and ultimately deliver real outcomes. Ability to communicate and listen effectively with great written, verbal and presentation skills.
    • Are extremely resourceful and entrepreneurial. Enjoy doing whatever it takes to break through unexpected barriers and obstacles, and balance detail-orientation with the ability to move fast.
    • Have a passion for Alto's mission and values!

      You'll love this role if you:

      • Want to be a part of a fast-paced and ever changing start up
      • Enjoy playing a key role at the company level and want to be part of Alto's success.
      • Want a passionate, humble, and exciting culture

        Additional Physical Job Requirements:

        • Read English, comprehend, and follow simple oral and written instructions. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Assessing the accuracy, neatness and thoroughness of the work assigned.
        • Communicating with others to exchange information. Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
        • Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
        • Frequent repeating motions required to operate a computer that may include the wrists, hands and/or fingers.
        • Sedentary work: Sitting most of the time, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Walking and standing are required only occasionally.

Keywords: Alto Pharmacy, San Francisco , Operational Excellence & Deployment Principal, Other , San Francisco, California

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