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Head of Product

Company: FrontApp, Inc.
Location: San Francisco
Posted on: November 26, 2022

Job Description:

Front is on a mission to make work happier with the first-ever customer communication hub. Relationships are everything in business, but they're hard to maintain as a business grows because traits like trust, compassion, and empathy are human qualities that have been difficult for technology to scale. We've reimagined the way businesses communicate by bringing customer conversations to the center of one's focus. Today, nearly 8,000 businesses have discovered that they can still grow their business and keep the human touch. The world is on course to work happier. We believe our role is to accelerate and shape this path in three ways: the product we make, the culture we live, and the example we set. - We are looking for an experienced product leader to oversee the planning and execution of product strategies - owning the product strategy and direction. This role is perfect for a collaborative leader who is comfortable working across business functions and time zones, who can provide direction, inspiration, and foster a creative product culture. We are looking for someone who has a heart for the customer, an end-to-end ownership mindset, and experience driving results. This is a VP level role, reporting to Mohammed Attar , Chief EPD (engineering, design, and product ) Officer at Front, and overseeing an organization of up to 15 Product Managers. What will you be doing?

  • Lead the product organization responsible for delivering on both strategy and execution, identifying customer needs, and working with cross functional teams to design and build remarkable experiences
  • Define and articulate the product vision and strategy for the business
  • Collaborate with senior leaders across Engineering, Design, Customer Success, Marketing, and Sales to develop and execute Front's strategy
  • Take a customer-backed and evidence based approach to defining, executing, and delivering a product roadmap and product strategy
  • Lead all product functions and have a voice in how we grow and build the organization
  • Anticipate the company's needs as we scale and grow, ensuring existing team members and the broader company are inspired by Front's product visionWhat skills & experience do you need?
    • Successful track record of leading complex product strategies across a breadth of disciplines -
    • Experience coaching and developing Managers of Managers, empowering them and setting them up for continued success and broad impact -
    • Highly empathetic - you understand what users need
    • Collaborative, no-ego approach to leadership - you work well with all kinds of personalities and teams across multiple geographies
    • In depth experience in Product at a technology company building SaaS products
    • Comfortable establishing direction from ambiguity and change management - understands which details matter, and can guide teams to create high-quality experiences
    • History of building a customer experience that makes people talk about their experiences - What we offer

Keywords: FrontApp, Inc., San Francisco , Head of Product, Other , San Francisco, California

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