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Implementation Lead

Company: Sourcegraph
Location: San Francisco
Posted on: September 25, 2022

Job Description:

Working hours
Given that we are an all-remote company and hire in the world, we don't have a location requirement for this role. However, your working hours must overlap with Pacific Time or Eastern Time for at least 30 hours/week.
Why this job is exciting
As an Implementation Lead, you will have more responsibility and growth potential in helping us shape and build a new team than at any other comparable company. You'll be tasked with reducing the time to value for customers by providing white-glove service to deploy and configure Sourcegraph primarily via Kubernetes and Docker Compose within customer environments. You'll be working front and center directly with customers, in collaboration with internal teams, to lead customer engagements for deployment of Sourcegraph into customer self-hosted environments. Our include gigantic enterprises and fast-moving startups; all are dedicated to technical excellence and improved developer experience.
Within one month, you will---

  • Start building a trusting relationship with your peers on the Customer Engineering, Support, and Delivery teams.
  • Learn about our product, our value proposition, our customers, our team, and our processes.
  • Learn about our deployment methodologies, options, best practices, and limitations.
  • Join customer and prospect calls with some of our largest (fortune 500) customers to understand their technical challenges and needs.

    Within three months, you will---

    • Work directly with Sales and Customer Engineering to lead our customers to technical success: troubleshooting, debugging, tuning and configuring Sourcegraph deployments.
    • Propose, scope, design, and implement various deployment architectures with customers in their own environments.
    • Educate and enable technical admins within our customers to successfully configure and subsequently maintain their environments through best practices.
    • Help optimize internal customer success metrics by partnering with technical admins and users.

      Within six months, you will---

      • Collaborate closely with Product on what you observe and learn from customers to drive product improvements in the future.
      • Work closely with Sales and CE to improve the overall customer experience.
      • Iterate on existing processes, templates, and tools to better service our customers.

        About you
        You are an enthusiastic, driven, and results-oriented technologist who shares and has a passion for leading customers to technical success.

        • You have an organized approach to work, with demonstrated ability to proactively manage multiple customer deployments concurrently.
        • You can identify issues and opportunities as well as identify solutions to solve both internal and external problems or gaps.
        • You are able to useyour skills to provide solutions for customers to identify shortcomings and opportunities to share this experience internally with the product team
        • You have experience managing customer deployments on their behalf: maintenance, upgrades, monitoring and performance tuning.
        • You have experience interacting with internal product teams, informing feature prioritization based on customer needs.
        • You have strong experience with containers and container orchestration (such as Docker, Docker Compose, ECS, Kubernetes, Helm).
        • You have experience providing hands-on deployment guidance and best practices to customers
        • You have scripting experience (such as in Ansible/Chef/Puppet/Python/Go/Perl) either for addressing ad hoc requirements or for automation needs.
        • You have working experience with a range of customer environments and complexities: from the enterprise where they might be running OpenShift in a data center with very tight security concerns to startups running on more modern architecture.
        • You have previous experience in technical implementation or solutions architecture are a plus.
        • AWS Cloud Architect and/or Certified Kubernetes Application Developer (CKAD) certifications are highly desired.

          Interview process
          Below is the interview process you can expect for this role (you can read more about in our Handbook). It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we're the right fit for you--- Interviewing is a two-way street, after all!

          • Intro Conversation Stage - we have initial conversations to get to know you better---

            • [30 min]
            • [30 min]

            • Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team---

              • Technical Assignment
              • [60 min]

              • Final Interview Stage - we move you to our final round, where you will gain a better understanding of our business and values holistically---

                • [30 min]
                • [45 min] Leadership Panel

                • And that's it! Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn't get to meet during the interview process.
                • We make you an offer!

Keywords: Sourcegraph, San Francisco , Implementation Lead, Other , San Francisco, California

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