Company: Marriott International
Location: San Francisco
Posted on: September 24, 2022
Job Number 22152089
Job Category Rooms & Guest Services Operations
Location W San Francisco, 181 3rd Street, San Francisco,
California, United States
Located Remotely? N
Position Type Non-Management
Answer, record, log, and process all guest calls, requests,
questions, or concerns. Operate telephone switchboard station.
Process guest requests for wake-up calls, screening calls, do not
disturb, call forwarding, conference calls, TDD relay calls, and
non-registered guest calls. Advise guest of any messages received.
Monitor busy or unanswered lines, check back with callers on hold
to update status, and offer to take a message. Receive, record, and
relay messages accurately, completely, and legibly.
Activate/deactivate guest room message lights as appropriate.
Instruct guests on how to access the internet; transfer guests with
problems to provider's customer support line. Test communications
equipment to ensure it works properly. Respond to special requests
from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call, request, or problem.
Follow up with guests to ensure their requests or problems have
been met to their satisfaction. Dispatch bell staff or valet staff
Follow all company policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach
common goals. Comply with quality assurance expectations and
standards. Stand, sit, or walk for an extended period of time.
Enter and locate information using computers and/or POS systems.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. -We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law. -Marriott
International considers for employment qualified applicants with
criminal histories consistent with applicable federal, state and
Boldly coloring outside the lines of luxury, W turns the
traditional notion of the extravagant hotel on its head. Our
irreverent attitude and taste for excess redefine revelry for the
modern jet set. Our guests have a lust for a life less ordinary
that drives them to demand more, experience it all, and hit
We share our guests' passions, providing insider access to what's
new and what's next. Moderation is not in our vocabulary and we
know that lust for life demands more, not less. W guests soak it in
and live each day with a mantra: Detox.Retox.Repeat. If you're
ready to create the energetic W scene that is magnetic to everyday
disruptors around the world, then we invite you to explore a career
with W Hotels.
Keywords: Marriott International, San Francisco , Telephone Operator, Other , San Francisco, California
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