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Desktop And Audio Video Technologist

Company: TEKsystems
Location: Stanford
Posted on: September 24, 2022

Job Description:


Computer Resource Consulting (CRC) at Stanford is growing its conference room support team. We are looking for people to support clients using audio and video (A/V) solutions in conference rooms across Stanford. This person will also help with computer build, deployments, tier 1 troubleshooting on laptops and triaging. We want people who love to help others, enjoy taking on interesting problems, and have a real passion for technology. An average day for you would be a mix. There would be some routine work, but most of your day would be filled with learning new things and helping people. Our clients span many roles at Stanford; faculty, students, researchers, and business staff. They collaborate with people all over the world to do amazing things. You will be an essential part of that. Core duties*: Provide first line of response for help with conference room technologies; provide remote problem resolution when possible. Diagnose and resolve basic end-user problems; escalate as appropriate. Perform weekly room sweeps to check that all equipment is in place and functioning. Update room documentation and keep the team updated on changes. Update daily status reports and shift handover reports if applicable. Stay informed on current and future standards in A/V and conference rooms. Provide input into approved standards, including trends from our clients. Other duties may also be assigned. Minimum requirements: Education & Experience: 1-3 years' experience providing technical support, or equivalent combination of related education and/or professional with the following: Various operating systems and computing devices, including mobile devices Productivity and collaboration tools such as Microsoft Office and Google Apps A/V components such as microphones and cameras Conferencing systems such as WebEx and Zoom. Knowledge, Skills, and Abilities: You have good communication and social skills. You bring your outstanding ability to provide excellent client service. You implement methodic and diagnostic techniques for problem-solving. You use your ability to apply information technology standard methodologies, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting. Physical requirements*: Constantly perform desk-based computer tasks. Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment. Occasionally lift/carry/push/pull objects that weigh 21-40 pounds. Occasionally kneel/crawl, climb (ladders, scaffolds, or other), Often write by hand, sort/file paperwork or parts, grasp forcefully. Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. Working conditions: May require extended hours and weekends, on-call rotation. Work standards: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,


audio visual, desktop support, zoom, mac, windows, deployments, troubleshooting, customer service, Audiovisual, Audio, Video, servicenow

Top Skills Details:

audio visual,desktop support,zoom,mac,windows,deployments,troubleshooting,customer service

Additional Skills & Qualifications:

Soft Skills are equally if not more important than the technical skills. They are more than happy to train if someone had a great foundation and a good mindset. What they look for in a person are: 1. Great communication skills (collaboration tools Slack, email) 2. Customer service skills 3. Drive to learn and grow Other Notes: - Someone that is not afraid to ask questions - Someone who is able to explain things in laments term A lot of our clients are not technologically sound - Usually time constraints on these issues so someone who is - Customer service, empathy and meet their sense of urgency - They can learn a lot of this. Prioritize people who are stronger on the people skill rather than those with the strong technical background . - Methodical in their ability to troubleshoot things - Ambitious on taking things on, willing to go above and beyond -Potential growth to Service Desk, CSA1, CSA2, Video Engineers

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster . Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

Keywords: TEKsystems, San Francisco , Desktop And Audio Video Technologist, Other , Stanford, California

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