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Content Operations Specialist

Company: Forward
Location: San Francisco
Posted on: August 7, 2022

Job Description:

Forward is on a bold mission to make high-quality healthcare available to a billion people across the globe. We're building the world's most advanced healthcare platform from the ground up, combining hardware, software, and doctors under one roof. Forward was founded in January 2016 by former executives and engineering leaders from Google and Uber. We are funded by some of the world's best investors and entrepreneurs, including Founder's Fund, Khosla Ventures, First Round Capital, Eric Schmidt (Google/Alphabet Chairman), Marc Benioff (Salesforce Founder), Joe Lonsdale (Palantir Founder), and Garrett Camp (Uber co-Founder). Press and Videos:Virtual Tour of Forward [YouTube]"Health Moves Forward" [CEO Blog Post]Series D Funding Funds Doctor-led Programs [TechCrunch]Forward - What Quality Healthcare Should Look Like [Mashable] Primary Care Start-ups Vying for 170B Market [Business Insider] "The Pivot to Virtual Care" [Chief Medical Officer @ Stanford Medicine]The Meaning of Trans Broken-Arm Syndrome [USA Today]As a Content Operations Specialist you will create engaging and impactful content that teaches our diverse set of care team roles (doctors, care administrators, medical assistants, nurses, etc.) how to deliver care and work within Forward's proprietary toolset. You will also be responsible for maintaining content integrity across the entire system, administering trainings, and training-related program management.This role requires someone who knows how to write clear, concise, and effective training content, who has a keen eye for details, and ability to manage marginally complex programs. You will use your skill set to understand the effectiveness of each training, tweak and refine content as needed to ensure the most effective learning experience, and maintain consistency across all surfaces and platforms.You WillDefine and design effective and engaging content to ensure learners are adequately assessed, accredited, and prepared to perform in their day-to-day rolesDesign, develop, and manage comprehensive training programs that touch multiple audiences and intersect with multiple internal stakeholdersBuild strong relationships across Forward to foster collaboration and ensure content and learning experiences are designed to improve Health Care worker performanceBe accountable for maintaining the integrity and quality of all training content at frequent intervals.You AreImpact-Driven - You care about your impact upon the world. That means more building and less talking as you're working toward something that has a chance to change people's liveA Problem Solver - You love breaking down highly complex problems into their easily explainable building blocksDetail-Oriented - You have exceptional organizational skills and you enjoy diving into operational processesEntrepreneurial - You're a self-starter who loves to own things end-to-end. You don't ask for permission - you're too busy making things happenMinimum Qualifications1-2 years in content writing 1-2 years experience in program managementIncredibly detail oriented Ability to communicate abstract information to non-technical audiencesAttention to design aesthetics and visual detailSelf and stakeholder management: scope and manage day-to-day work of projects independentlyPreferred QualificationsFamiliarity with LMS and CMS systems strongly preferredAbility to develop tests and interpret outcomes WHY JOIN FORWARD?We don't want to just move dollars around the healthcare industry - we want to rebuild it and fix it. All of it. You'd be a major part of the story behind one of the most ambitious startup attempts of the past decade and you'd work with a team of people who want to use their talents for good.Our Commitment to Diversity and Inclusion: We deeply understand the value of bringing together a team with different perspectives, educational backgrounds, and life experiences, and we prioritize diversity within our team. We encourage people from underrepresented backgrounds to apply.We are an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. We prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We conform to the spirit as well as to the letter of all applicable laws and regulations. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: Forward, San Francisco , Content Operations Specialist, Other , San Francisco, California

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