Resident Services Coordinator
Company: Sares-Regis Group
Location: San Francisco
Posted on: August 7, 2022
Job Description:
Location: US-CA-San FranciscoJob ID: 2022-3357Category: Customer
Service/Support San Francisco PeninsulaOverviewCome join our team!
Sares Regis Group of Newport Beach, California, is a privately held
real estate development, investment and management firm that
focuses on commercial properties and multifamily communities in the
western U.S. Since its founding in 1993, SRG has developed and
acquired more than $7 billion in commercial and residential assets.
The company manages a combined portfolio of approximately 25
million square feet of office and industrial space and 25,000
apartment units. OPPORTUNITY: RESIDENT SERVICES COORDINATOR - SAN
FRANCISCO PENINSULA/SILICON VALLEY, CASares Regis Group is seeking
an experienced customer service professional to work at one of our
beautiful 700+ unit communities! This is a great career opportunity
in an ideal location!Essential Functions:
- Responsible for greeting prospects, guests and visitors as they
arrive to our community
- Provide a personalized experience, with emphasis on care and
convenience for our future and current residents
- Engage with residents, fostering an ongoing, positive
relationship while confirming their expectations are being
fulfilled
- Respond to resident complaints and concerns in a timely and
professional manner, making sure every situation handled ends with
gratification
- Act as the communication center providing residents community
happenings daily, weekly, or monthly via the computer portal and
postings.
- Plan, promote and deliver resident events and activities
ensuring resident's find value outside the walls of their apartment
home
- Identify, communicate and implement opportunities to improve
resident happiness and service.Qualifications:--- Must have 1 year
of customer service experience with ability to pass fair housing
exam.--- Ability to effectively communicate both written and
verbal.--- Yardi experience a plus.--- Experience with file audits,
customer service and resident engagement a must!--- Ability to work
independently without direct supervision.--- Must have knowledge of
operations software used at the property level; Outlook, Internet
software, EXCEL, and WORD.--- Current driver's license and auto
insurance.--- Able to work weekends and overtime as job
requires.Salary range is $18.00-$20.00/Hr. We offer a competitive
compensation package that includes a 401(K) match, rental incentive
and renewal compensation, bonuses, and rental discounts depending
on location. Regular full-time employees who work between 30-40
hours a week are eligible for medical, dental, vision, other
voluntary benefits and vacation accrual. Sick time accrual is
provided in accordance with law.PLEASE APPLY ONLINE AT:EQUAL
OPPORTUNITY EMPLOYER All positions contingent on completion of
successful background screen and drug test.PM21PI187636952
Keywords: Sares-Regis Group, San Francisco , Resident Services Coordinator, Other , San Francisco, California
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