Senior Desktop Support

Company: Ascendo Resources
Location: San Francisco
Posted on: August 7, 2022

Job Description:

Job Description -The Advanced Technology Support Analyst leads the day-to-day technical support to Trading Floor partners for a range of hardware and software related systems. As the face of IT, this roles provides heavy and direct User interaction in solving hardware and software issues for our Traders This position also handles escalated issues that require advanced knowledge of all facets of User IT Support within our operational procedures using provided tool sets.
Key Responsibilities and Duties

• Provide a high level of customer service while working in a fast paced dynamic complex environment
• Solve escalated issues by utilizing knowledge of hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
• Coaches team members on addressing user questions and assists with the most complex issues.
• Install, configure, and troubleshoot Windows operating systems, Microsoft Office Suite and other applications.
• Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI
• Provide end user training and knowledge documentation
• Comply with and support ITIL change-incident-problem-asset management processes and work instructions
• Manage small scale projects from initial assessment to implementation. Provide status reports and summaries on projects as required
• Support Trade Floor Users, local and remote.
  Preferred Skills
  • Strong written and verbal communications skills, and possess the ability to interface with end-users effectively at all levels of the organization
  • Level 1 & Level 2 Desktop Support
  • ITSM Ticketing Tools
  • Hardware - Desktop & Laptop troubleshooting
  • OS - Windows, and Mobile OS
  • SCCM/MECM
  • Virtualization (Citrix, VMWare)
  • Microsoft 365 administration
  • Mobile Device Management
  • VPN, RSAT, Diagnostic Tools
  • Excellent software troubleshooting skills
  • Strong communication skillset.
  • Experience supporting Trade Floor applications such as Bloomberg, Fact Set, Charles River, Triton.
    Educational Requirements
    • Associate Degree, additional years of relevant experience will be considered in lieu of a degree or relevant certifications
      Work Experience
      • 3 years required; 5 years preferred
        Additional Technology
        • Hardware
        • - Lenovo
        • - Dell
        • - HP Printers
        • - Telephony, Avaya & IPC
        • - Zoom & Teams Video Conferencing
        • Microsoft
        • - RSAT
        • - Admin Consoles
        • - Office Suite
        • - Sharepoint
        • - OneDrive
        • - Teams
        • - Admin Console
        • Vitrualization
        • - Citrix VDI and App troubleshooting
        • - FSLogix
        • VMWare
        • Trading Apps
        • - Bloomberg
        • - Factset
        • - SNL
        • - Frontline Solver
        • Miscellaneous
        • - MDF, IDF
        • - Server Work
        • - ServiceNow
        • - MDM - M365 Mobile Suite, Intune
        • - Exchange - Basic
        • - Citrix - Studio, Director
        • - SCCM
        • - Server
        • - Print Management
        • - File Share
        • - MDF\IDF
        • - Rack Stack
        • - Tracing cables

Keywords: Ascendo Resources, San Francisco , Senior Desktop Support, Other , San Francisco, California