Access Coordinator/Front Desk Coordinator - ICC
Company: HEALTHRIGHT 360
Location: San Francisco
Posted on: August 6, 2022
Job Description Job Overview COVID-19 vaccine and booster
required. This is a union position. Assist the agency with
day-to-day functions, which includes a rotation of front desk
intake/registration, scheduling, insurance eligibility, training of
interns & volunteers, and work as a call receptionist for our
administrative & clinic departments. Key Responsibilities Clinic
Intake Responsibilities: S chedule---s medical, dental, behavioral
health, and psych appointments and directs calls throughout the
agency. Checks insurance eligibility for all patients scheduled for
the following day. Monitors and addresses all faxes that come in
daily. Collects appointment payment and records information in our
EMR. Assists with enrolling patients into HSF (Healthy San
Francisco) program and MediCal. Makes follow-up calls for
providers; calls to confirm ---next day---s appointments---. Greets
and provides superior customer service to patients, guests,
clients, and vendors. Communicates clearly on the phone and
accurately takes and delivers messages. Works 2-3 Saturday shifts a
year. Documentation Responsibilities: Performs general
administrative tasks; filing, organizing, data entry and billing.
Processes patient/client data entry in various electronic systems
in accordance with guidelines established by HealthRIGHT 360 to
satisfy internal and external evaluating requirements.
Administrative Responsibilities: Manages receipt and routing of
agency mail (incoming and outgoing). Manages cash box daily
reconciliation. Assists and directs callers and visitors to
appropriate employees and departments. Excels working both
independently and in a team-oriented environment. Orientation,
training and assisting of volunteers on certain front desk
responsibilities may be assigned. And, other duties as assigned.
Education and Knowledge, Skills and Abilities Required
Qualifications: Prior experience in front desk reception,
administrative and/or customer service. Exhibits a professional
demeanor, and can discreetly handle sensitive and confidential
information and ability to work under pressure. Strong
organizational, interpersonal, listening, speaking and written
communication skills. Ability to assist callers and visitors in an
approachable and welcoming manner. Ability to work effectively with
all levels and types of employees, management, clients and guests.
Ability to work cooperatively and effectively as part of a team.
Ability to multi-task and work well independently and under
pressure in a fast-paced environment; detail-oriented. Strong
proficiency with Microsoft Office applications(Excel, Outlook and
Word), specifically Word Outlook and internet applications.
Experience working with staff and volunteers. Excellent attention
to detail, ability to work independently and strong organizational
skills. Commitment to working with diverse communities, including
communities of color and LGBTQ folks, those experiencing housing
insecurities or are homeless, individuals dealing with substance
use, HIV/AIDS patients and persons with mental health conditions.
High School Diploma or GED equivalent. Desired Qualifications: 2
years experience working in a medical front office setting,
preferably in a community clinic with medical and/or dental
experience. Familiarity with other community agencies in the Bay
Area to make appropriate referrals. Knowledge of Healthy SF access
program and One-E-App experience (CAA Certified). Understanding of
harm reduction philosophy and ability to provide non-judgmental,
client-centered services. Bilingual language capacity
(Spanish/English). Tag: IND100.
Keywords: HEALTHRIGHT 360, San Francisco , Access Coordinator/Front Desk Coordinator - ICC, Other , San Francisco, California
Didn't find what you're looking for? Search again!