Senior Customer Success - Strategic Accounts - West (Remote)
Company: Rimini Street
Location: San Francisco
Posted on: June 25, 2022
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Job Description:
About CompanyRimini Street, Inc. (Nasdaq: RMNI) is a global
provider of enterprise software products and services, the leading
third-party support provider for Oracle and SAP software products
and a Salesforce partner. The Company offers premium,
ultra-responsive and integrated application management and support
services that enable enterprise software licensees to save
significant costs, free up resources for innovation and achieve
better business outcomes. To date, more than 4,000 Fortune 500,
Fortune Global 100, midmarket, public sector, and other
organizations from a broad range of industries have relied on
Rimini Street as their trusted application enterprise software
products and services provider.The company is widely recognized by
clients, leading industry analysts (including Gartner, Forrester,
Constellation Research and Nucleus), and financial analysts as the
leader in a large, fast growing market with tremendous upside and
an extremely strong value proposition that resonates with CIOs and
CFOs.We're building something special at Rimini Street. A company
where people care about each other and trust each other to do the
right thing. A company where highly intelligent and talented people
come together to do challenging and meaningful work that makes a
real difference to our clients, ending each day with a sense of
achievement and balance in their lives.Position SummaryWe are
seeking an experienced Strategic Client Success Account Management
Director. This is an individual contributor who will be responsible
for managing and expanding the partnership with our largest
clients. The right candidate will have an entrepreneurial spirit, a
proven track record of Client Management or Business Development &
Executive Relationships excellence with the ability to provide
solutions and guidance to meet business objectives and taking
business to the next level. You must have a passion for clients. We
need someone that can be very hands-on, do whatever it takes to
deliver value, develop relationships, and be a strategic thinker
with the ability to create long-term relationships with our
clientsAs a Strategic Client Success Account Management Director,
you'll be an individual contributor who is managing a portfolio of
named clients - driving client lifecycle - leading with excellence
and strategic though leadership to maintain and develop our
partnership through cross-selling across our portfolio.Essential
Duties and Responsibilities --- Focus on Executive Relationships &
Business Development through strategic though Leadership ---
Deliver and communicate ROI to clients Executives throughout the
client lifecycle --- Build C-level and executive relationships,
establishing trusted advisor status --- Drive growth, value,
retention, and partnerships for our important clients to ensure
active engagement and full recognition of ROI --- Create awareness
and demand for Rimini Street products and services --- Identify,
cultivate, and engage on cross-sell opportunities within your
portfolio for services and/or strategic solutions --- Develop key
account plans including retention strategies, cross-sell
opportunities, power maps, client advocacy --- Meet/Exceed
quarterly quota targets (renewals/cross-sell/advocacy) --- Ensure
client retention through actively driving retention strategy,
retention content including ROI models and proposals, and assisting
with retention sales execution --- Provide ongoing proactive client
management through executive business reviews, client onsite
visits, executive relationships, and overall client communications
--- Build and foster our Client Champion Community. Secure client
sales and marketing advocates, ensuring client reference ability
and driving client participation in select client marketing
programs, events, interviews, etc. --- Implement and utilize
current Social and Digital selling strategies to maximize
opportunities via Social Networking platforms --- Quarterback the
team and coordinate across executive leadership, sales, service
delivery, marketing, etc.Additional Duties & Responsibilities ---
Monitor client consumption of Rimini Street services with the
support of standard dashboards --- Identify cross-sell
opportunities and develop a strategic plan with the objective to
address key decision makers --- Maintain up-to-date client
information in Salesforce.com and other systems --- Provide
detailed and timely status reporting to all management as requested
--- Assure client communications and escalations are performed on
time, sufficiently and accuratelyLocation --- Remote - open to west
of TX to CAExperience --- 10+ years' experience in Consultative
Sales, Account Management and Client Success --- Experience across
Industries --- Development with a proven track record on managing
large organizations globally --- Experience dealing with CXO's ---
Experience in cross-selling - identifying opportunities through
trusted advisor partnership with clients and ability to coordinate
and lead cross-functional team to drive better results for
cross-sell and retention, etc. --- Knowledge of the enterprise
software industry --- Specific experience with Oracle and/or SAP
preferable --- Experience in managing a portfolio of clients in
specific industries --- Experience in renewing and/or negotiating
client support contracts --- Experience in working with complex,
multi-divisional, multi-geographical clients --- Experience working
with cross-functional teams (e.g., Sales, Renewals, Marketing,
Services, etc.) Skills --- Impressive executive presence and
communication abilities --- Demonstrated ability in identifying and
developing new business in your clients' portfolio --- Exceptional
leadership, time management, facilitation, and organizational
skills --- Bias for action --- Passion for technology and for being
a part of a fast-growing technology company --- Proven analytical
and problem-solving abilities --- Proven experience with Social and
Digital selling techniques --- Ability to create structure and
prioritize tasks to best manage different situations --- Strong
documentation skills MS Office Suite (Word, Visio, Excel, and
PowerPoint); Salesforce CRM, Smartsheet, etc.
Keywords: Rimini Street, San Francisco , Senior Customer Success - Strategic Accounts - West (Remote), Other , San Francisco, California
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