Resident Services Coordinator - San Francisco
Company: Alexis Apartments
Location: San Francisco
Posted on: June 26, 2022
Resident Relations and liaison with management for the
coordination and linkage of community, supportive and medical
services for residents of affordable housing communities. Conducts
resident assessments and education for resident, family and
The Resident Services Coordinator facilitates the entry of new
residents to the community by providing orientation to the
apartment, community services such as (but not limited to)
housekeeping, maintenance, dining, transportation, security,
nursing, chaplaincy, programs and events, and Life Care Contract
Provides individual listening and advisory services to residents.
Assists resident in locating support services for personal concerns
such as anxiety, bereavement, and depression. Reviews notes and
information collected to identify problems and concerns, to define
goals, and makes recommendations to management. Interacts with
other staff to discuss available solutions, new resources or
techniques, and to share information. Provides support to residents
and families when a move to higher level of care is necessary.
The Resident Services Coordinator promptly reports noticeable
environmental or equipment repair needs to the maintenance
department. Advises residents and management of safety hazards
posed by a cluttered apartment and implements policy to bring
condition of the apartment into compliance. Prepares risk reports
for management with suggestions to prevent or minimize loss.
May help resident access outside services including financial
management or a psychologist, if needed. Contacts vendors and
operating departments on behalf of residents to ensure that
services, supplies, and equipment are received by promised date.
May inspect products/services for quality and quantity to ensure
adherence to specifications and resident satisfaction.
Contacts responsible parties to plan resident moves to higher
levels of care or out of the building within the community time
guidelines for apartment turn over.
Explains policy, procedure and residents rights; addresses resident
concerns and performs other forms of resident/administrative
liaison. Organizes information obtained from residents into memo
form. Examines records such as bills and related documents and
correspondence, and converses or corresponds with resident and
staff to obtain facts regarding resident complaint. May trace
missing deliveries. May investigate overdue service completion.
Notifies resident and designated staff of findings, adjustments,
and recommendations such as refund of money, credit of resident's
account, or adjustment of resident's bill. May follow up on
recommended adjustments to ensure resident satisfaction. Recommends
improvements in services, policies, or procedures to prevent future
complaints of similar nature to management.
The Resident Services Coordinator assists with new staff
orientation in the areas of new resident orientation, resident
rights, and resident confidentiality.
Knowledge, Skills, and Abilities
Compassionate, supportive, and emotionally mature professional,
able to remain responsive to resident needs while attending to
Strong communication skills and ability to work effectively with
residents, families, vendors, and the interdisciplinary care
Ability to understand and uphold policies, procedures and
regulations applicable to different levels of care
Education and Qualifications
BA in Human Services or Business fields
Two years experience in an equivalent position
Chinese speaking preferred
Extensive experience in coaching, counseling and problem
CA Driver License required-driving to various sites is require
Keywords: Alexis Apartments, San Francisco , Resident Services Coordinator - San Francisco, Other , San Francisco, California
Didn't find what you're looking for? Search again!