Partner Operations
Company: Gusto
Location: San Francisco
Posted on: May 17, 2022
Job Description:
Gusto is a modern, online people platform that helps small
businesses take care of their teams. On top of full-service
payroll, Gusto offers health insurance, 401(k), expert HR, and team
management tools. Today, Gusto offices in Denver, San Francisco,
and New York serve more than 200,000 businesses nationwide. Our
mission is to create a world where work empowers a better life, and
it starts right here at Gusto. That's why we're committed to
building a collaborative and inclusive workplace, both physically
and virtually. Learn more about our Total Rewards philosophy . -
The Partner Operations team is responsible for partnering with many
cross-functional teams to launch new partnerships, manage and grow
the existing partner ecosystem and develop actionable insights by
leveraging user feedback and key metrics. In this role, you will be
responsible for managing a book of existing Product Partnerships
focused on our Core Benefits and Payroll partnerships (workers'
compensation, 401(k), tax-advantaged accounts and other key "jobs
to be done") incubating and launching any net new partnerships
supporting this product area. The current team is small, but
mighty, and in this role you'll have the opportunity to influence
the team's direction as we grow. - You will develop a deep
understanding of our partnerships and work closely with
cross-functional partners across many teams, both internal and
external, to create a world-class experience for our customers. -
Here's what you'll do day-to-day:
- Represent Gusto as the primary point of contact for a book of
strategic partners, holding both the partner and Gusto accountable
to our mutual goals -
- Drive strategic cross-functional projects impacting the
product, partner and/or operational teams
- Execute Quarterly Business Reviews with C-suite partner and
Gusto audience, surfacing key learnings, trends and opportunities
for the business -
- Handle escalations on partnership related issues and make
recommendations to alleviate pain points -
- Build and iterate on processes with partners with the objective
of creating efficient and scalable operations between teams
- Use data-driven analysis to influence cross-functional
stakeholders on key partnership initiatives -
- Roll up your sleeves to "zoom in" on small product or process
details to solve problems and improve the success of the
partnership -
- Own the launch execution of any net new partnerships added to
the Ecosystem product area Here's what we're looking for:
- 2+ years of relevant experience, including partner management
or business development. 7+ years of total work experience
- Excellent internal and external communication abilities and
interpersonal skills -
- Strong project management skills with excellent attention to
detail
- Comfort with a fast-paced, ever-changing environment and lots
of ambiguity -
- "Builder" mentality - this is a highly leveraged team and
you'll be able to influence the way in which we operate as a team
and how we grow it
- Intermediate Excel skills (Pivot tables, basic functions, etc.)
and proficiency in PPT creation
- Deep empathy and obsession for delivering an amazing customer
experience and for making things more efficient
- Bonus: Proficiency in SQL or Advanced Excel functions - Here's
an overview of expectations:
- Each quarter, you'll be responsible for OKRs aligned to
partnership KPIs, projects focused on growth and the overall
success of the Partner Operations team -
- You'll serve as our partners' "go to" on day-to-day issues,
serving as their sounding board and gathering feedback about
customer experience, product and operational requests -
- You build trustworthy relationships across the company; is
looked to as approachable and informed product expert At Gusto, we
strive to provide rewards that empower employees to achieve their
financial and personal goals. We offer competitive compensation
packages with a strong emphasis on equity based compensation
(ownership in Gusto). To learn more about Gusto's compensation
philosophy and benefits offerings please view our Total Rewards
Approach page . Our cash compensation range for this role is
$116,000 - $143,000 in Denver & most remote locations, and $140,000
- $173,000 i n San Francisco & New York. Final offer amounts are
determined by multiple factors, including candidate experience and
expertise, and may vary from the amounts listed above. Our
customers come from all walks of life and so do we. We hire great
people from a wide variety of backgrounds, not just because it's
the right thing to do, but because it makes our company stronger.
If you share our values and our enthusiasm for small businesses,
you will find a home at Gusto. Gusto is proud to be an equal
opportunity employer. We do not discriminate in hiring or any
employment decision based on race, color, religion, national
origin, age, sex (including pregnancy, childbirth, or related
medical conditions), marital status, ancestry, physical or mental
disability, genetic information, veteran status, gender identity or
expression, sexual orientation, or other applicable legally
protected characteristic. Gusto considers qualified applicants with
criminal histories, consistent with applicable federal, state and
local law. Gusto is also committed to providing reasonable
accommodations for qualified individuals with disabilities and
disabled veterans in our job application procedures. If you need
assistance or an accommodation due to a disability, you may contact
us at accommodations@gusto.com.
Keywords: Gusto, San Francisco , Partner Operations, Other , San Francisco, California
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