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Solutions Lead - Customer Solutions

Company: Nuna Inc.
Location: San Francisco
Posted on: May 16, 2022

Job Description:

Nuna's products are built to help deliver value-based care, at scale, across the United States healthcare system and feature the Value-Based Payment Platform and Meaningful Matches. Value-based healthcare is a delivery model where providers are paid based on patient health outcomes, instead of traditional fee-for-service arrangements, driving delivery of higher quality care for patients at a lower cost. Today, value-based care is incredibly difficult to operationalize so we're making it easier with products that enable automated, accurate, and transparent operation of value-based arrangements.
Nuna's Customer Solutions team is a forward-deployed, customer-focused team dedicated to the efficient delivery of our Value-Based Payment suite to customers. As Solution Lead you'll work as part of a cross-functional team of healthcare subject matter experts, engineers, product managers, and customer liaisons to adapt and configure Nuna's products to deliver accurate and scalable solutions. Along the way, you'll help customers understand our products' key capabilities, how to implement and migrate their existing processes to our products and to identify ways to leverage our product technology to deliver measurable business value.
Nuna's suite of products have seen an uptick in market adoption and this is an opportunity for an experienced but hungry individual to lead the scoping of our solutions in direct partnership with our customers and prospects.
You'll work and collaborate with customers on a daily basis in pre and post sales settings , and seek to win their confidence and satisfaction as we implement our products.
You'll operate at the intersection of technology and our customer's business needs, formulating how Nuna's products will be employed to drive value-based care for payers across the US.

  • Serve as general account manager, with indirect P&L responsibility, owning overall customer relationship, implementation and operations
  • Act as pre/post-sales lead, surfacing strategic customer needs and goals and identifying overlap with Nuna Product roadmap and capabilities
  • Lead discussions with customer stakeholders to establish business needs and identify how Nuna products can be configured or brought to bear to support customer value programs
  • Serve as primary source of customer requirements definition, aligning functional needs with Nuna product suite and documenting data dependencies, configurations, and stakeholder (plan and provider) needs
  • Assist implementation managers with the establishment of delivery timelines, managing scope and resourcing
  • Serve as voice of the customer to internal Nuna teams, addressing unmet customer needs to Nuna Engineering and Product leadership


    • Ability to quickly learn our product suite inside and out, demo and map quickly between what customer wants and our product capabilities
    • Knowledge of value-based payment and programs, or at least experience having supported operations like this at plans before
    • Understanding of healthcare analytic products and the opportunities and challenges of building them to scale
    • Demonstrated experience navigating complex health plans as a vendor and/or consultant
    • Implementation oversight experience as both a healthcare vendor and consultant
    • Technical proficiency to gain buy-in from health IT stakeholders
    • Domain proficiency in healthcare data and standards
    • Ability to distill complicated topics, and know when to jump into the weeds or give more high-level context to your audience
    • Boundless positive energy and drive to tackle problems and delight customers
    • Near obsessive interest in the details of a customer implementation


      • Familiarity with health plans, particularly Blue Cross Blue Shield plans, regional MCOs, and national health plans
      • EMR-based software implementation experience

Keywords: Nuna Inc., San Francisco , Solutions Lead - Customer Solutions, Other , San Francisco, California

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