IT Support Specialist II

Company: Zillow
Location: San Francisco
Posted on: May 17, 2022

Job Description:

About the team Zillow Group's Engineering and Development team is passionate about building and configuring secure, well-designed, automated systems for internal customers at Zillow Group. These systems increase employee productivity, security, and scalability so that each person in the Zillow Group environment is equipped to perform their daily job functions. Our platforms consist of both first party and third party cloud applications to support our dynamic environment. About the role A Support Specialist II will provide top-level support to our end users through their extensive knowledge of ZG systems and operations. They assist less experienced team members with critical issues and advise them on standard processes and procedures. The Support Specialist two has advanced administrative experience in various systems that ZEUS is responsible for. As an IT Support Specialist, you will: Work efficiently with users to identify root cause of issues with hardware, software, break/fix issues, connectivity, peripherals, and IT services. Take on task work within our enterprise systems and applications - provisioning accounts, solving issues in Active Directory, O365, SalesForce, Okta, Service Now, and more. Be familiar with SCCM, or other enterprise windows device management and ServiceNow and/or similar ticketing systems. Be familiar with JAMF, or Mac enterprise device management. Assist with Microsoft Exchange and/or Office365 task work - solving mailbox issues; checking and updating distribution lists, creating and handling room resources, shared mailboxes, etc. Consistently lead user life cycle tasks with a standard workflow: provisioning accounts, assigning permissions, imaging and deploying hardware. Set up, monitor, and solve audio-visual systems during company meetings, events, conference rooms, and guest speakers. Scan delivered hardware into inventory; process warranty repair and replacement of broken items; clean and maintain stock rooms; conduct physical asset counts and inventory management. Create and maintain process documentation. Excellent in-person, phone, and written communication skills. Have high attention to detail Occasional travel supporting partner offices. This role has been categorized as an Office position. "Office" employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute. Who you are 2-5 years of IT experience. Possess extraordinary customer service skills. Familiarity with Active Directory, Microsoft Exchange, telephony systems, basic networking, Service Desk operations. Highly skilled at explaining technical subjects to non-technical customers as well as technical customers. Ability to work well as part of a team. Escalation point for Tier 1. Open to occasional travel supporting partner offices. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Get to know us Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow-- and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting - and no matter what job you're in, you will play a critical role in making this vision a reality. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits . We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don't just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees' Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. See what information we collect about you.

Keywords: Zillow, San Francisco , IT Support Specialist II, Other , San Francisco, California