IT & AV Operations Specialist

Company: Skedulo
Location: San Francisco
Posted on: May 16, 2022

Job Description:

Description

Here at Skedulo we work on leading Deskless Productivity Cloud solutions powered by AI and machine learning to empower organizations to manage, engage and analyze their deskless workforce, supporting the 80% of global workers who don't work in a traditional office setting. We're also proud to have partnered with government bodies and healthcare organizations worldwide to bring the fight to COVID. We are driving the roll out of vaccine programs at scale internationally and playing our part in helping the world reopen on schedule.

Like a lot of the world's most recognisable tech companies, we started small, working out of a garage but even then we had the ambition to be great. Fast forward to 2021 we are an Australian start up success story and one of the world's fastest-growing SaaS companies with offices in San Francisco, Brisbane, Sydney, London and Ho Chi Minh.

If you're drawn to solving interesting hard problems and want to help develop software that will make a difference in people's lives, Skedulo is for you. Visit our website to learn more about what Skedulo does and to learn more about our people and team.

The IT & AV Operations specialist will be part of the business operations team and the go to person for all things IT & AV related for the US & UK. They will be responsible for executing on the day-to-day configuration, support, maintenance and improvement of our IT infrastructure, device management, audio visual equipment & tooling, for our growing global team.

Responsibilities

• Maintain & improve our office infrastructure, working with vendors for our global offices as needed
• Be part of the frontline for our internal helpdesk ticketing process
• Maintain & improve our office AV setup
• Provide hands-on & remote technical support to diagnose & resolve issues with company devices & applications
• Maintain our system of record for user access to applications
• Evaluate, select, implement, and integrate technology tools that support our business requirements
• Manage and enforce our MDM security requirements, working with Sec Ops to ensure all compliance requirements are met.
• Keeping abreast of new IT products & solutions & providing recommendations for process improvements
• Communicate best practices in application use, data & device management
  Requirements
  
  Minimum Qualifications
  
  • 1+ years of experience working in IT or Operations
  • Experience maintaining office network infrastructure
  • Experience with Professional AV equipment (mics, camera, seakers, audio interfaces)
  • Experience with technical support for laptops (MacOS & Windows)
  • Strong verbal and written communications skills
  • Ability to multitask, prioritize, and manage time effectively
    Preferred Qualifications
    
    • Experience with Ubiquiti Systems or other enterprise networks
    • Experience configuring & supporting MacOS & Windows systems
    • Understanding of SOC2 & ISO27001 security standards
    • Experience managing SSO & MDM systems (Intune)
    • Experience administering SaaS tools (Gsuite, Office365, Atlassian etc.)
    • Appreciation of the challenges faced by IT security professionals and a desire to provide solutions
    • Creative and analytical thinker with strong problem-solving skills
      We encourage you to apply
      
      If you read through the requirements as a checklist and haven't ticked every box, please don't rule yourself out just yet. We've seen the research that women and other people in underrepresented groups tend to only apply when the checklist is all ticks and no crosses. Don't self reject!
      
      Skedulo is proud to be an Equal Opportunity Employer. We believe that a diverse makeup of our workforce is a reflection of the communities we care about and serve. We are committed to creating a diverse workplace and inclusive culture. All qualified candidates are considered for employment regardless of race, color, ancestry, age, religion, gender identity, gender expression, sexual orientation, national origin, veteran status, marital status, mental or physical disability, or any other characteristic protected by applicable law.
      
      If you require assistance or accommodation due to a disability, please contact us at peopleops@skedulo.com.
      
      Benefits
      
      • Fun, creative and fast-paced working environment
      • Competitive Healthcare Benefits
      • Competitive salary
      • 7 paid sick days per year
      • 4 weeks paid leave per year
      • 10 days paid public holiday per year
      • 8 Mental Health paid days off per year
      • 3 Paid Volunteer Days per year
      • Paid Calm App Subscription
      • Stock Options/ Equity
      • 401k 4% Company Match
      • Paid Parental Leave for both carers
      • Learning & Development Stipend
      • Employee Referral Bonus

Keywords: Skedulo, San Francisco , IT & AV Operations Specialist, Other , San Francisco, California