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Deskside Support Role

Company: Denken Solutions Inc
Location: San Francisco
Posted on: January 16, 2022

Job Description:

Candidates should have a desk to desk experience, we do not need networking admin but deskside support. The candidate should know about the blue screen of death and how to troubleshoot it. Three to four (3-4) years experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues, and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements. Hands on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift/move computer equipment weighing up to 50Lbs. Skilled in desk side support and PC break/fix including basic administration of Windows O/S. Experience with Anti-spyware and Anti-virus software. Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. Good written and oral communications skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on time. Preferably with an Associates Degree in Electronics and CompTIA A+ Certification. Job Requirements: Install and configure desktop software Troubleshoot all desktop installed software Identify network problems involving desktop or laptop computers Manage accurate inventory of desktop hardware Configure desktop hardware and software for new and existing users Resolve moderate end-user hardware/software problems including remote access software Ensure desktop software license compliance Resolve technical problems with desktop equipment and software Maintain desktop software and hardware and also support mobile workforce Perform installation, configuration and upgrades on desktop hardware and software Install new hardware, software and upgrades on desktop computers, and laptops Customize desktop applications to meet user Build and configure desktop and laptop computers for new users Maintain printers and related hardware/software Work primarily with desktop, and laptop hardware and software Perform onsite technical support to address desktop/laptop issues Troubleshoot computer hardware and software problems Provide expert level support of all desktop and network hardware and software applications Resolve technical hardware and software issues Resolve technical problems with desktop computing equipment and software

Keywords: Denken Solutions Inc, San Francisco , Deskside Support Role, Other , San Francisco, California

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